Enterprise Customer Success

4 days ago

Bengaluru, Karnataka, India Weekday (YC W21) Full time

This role is for one of our clients

Industry: Software Development

Seniority level: Associate level

Min Experience: 1 years

Location: Bengaluru

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are looking for an energetic, relationship-driven professional to join our team as an
Enterprise Customer Success & Activation Lead
. In this role, you will be the strategic partner for enterprise clients as they adopt and scale with our platform. You'll guide them through onboarding, help them unlock value, and ensure they achieve long-term success and measurable outcomes.

Your work will directly influence customer satisfaction, retention, and account growth—making you a key player in the overall success of our enterprise business.

What You Will Drive
Customer Activation & Value Realization
Lead enterprise clients through a smooth, structured, and engaging activation process.

Translate complex setups into simple, guided steps to ensure clients adopt the platform effortlessly.

Continuously monitor client health, product usage, and adoption metrics to identify opportunities for deeper engagement.

Strategic Customer Partnership
Act as a trusted advisor—providing actionable insights, best practices, and strategic recommendations tailored to each client's goals.

Conduct periodic value reviews to showcase ROI and identify areas for optimization.

Strengthen relationships with senior stakeholders, building trust and credibility at every stage.

Growth & Expansion Enablement
Identify natural opportunities for upsell and cross-sell by understanding client needs and product fit.

Collaborate with internal teams to support product-led growth initiatives.

Proactively prevent churn by identifying risks early and resolving them with speed and precision.

Customer Experience Excellence
Deliver a premium, high-touch service experience in every interaction.

Champion customer feedback internally to help improve product features and workflows.

Build long-term partnerships grounded in empathy, clarity, and consistent follow-through.

Who Thrives In This Role
You love being the "go-to person" for clients and genuinely enjoy supporting their success.

You bring a hospitality-grade mindset—ensuring every interaction feels thoughtful, polished, and premium.

You are curious, articulate, and great at building rapport with people from diverse backgrounds.

You're highly organized, proactive, and comfortable managing multiple enterprise accounts at once.

You have a knack for simplifying complexity and making clients feel confident and supported.

You're excited about growth, learning, and continuously leveling up the customer experience.

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