ServiceNow CPI

Job Title: ServiceNow ITSM Tester (Integrations, Custom Apps, Scripting)

• Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for ServiceNow ITSM modules.
• Perform end-to-end testing of ServiceNow ITSM workflows including Incident, Problem, Change, Request Management, and Knowledge Management.
• Test and validate integrations between ServiceNow and external systems (e.g., LDAP, email, monitoring tools, CMDB feeds).
• Collaborate with development and implementation teams to test custom applications and ServiceNow configurations.
• Utilize ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Actions) to support test automation and validation efforts.
• Identify, document, and track defects using defect tracking tools; work closely with developers to resolve issues.
• Conduct regression testing and assist with User Acceptance Testing (UAT).
• Analyze functional and technical specifications to ensure comprehensive test coverage.
• Provide recommendations to improve test processes and ServiceNow functionalities.
• Support deployment activities by validating functionality in development, test, and production environments.

• Strong experience in ServiceNow ITSM modules and lifecycle testing.
• Hands-on experience with ServiceNow integrations (REST, SOAP APIs, LDAP, SSO).
• Proficient in ServiceNow scripting using JavaScript and Glide APIs.
• Experience testing custom-built applications on the ServiceNow platform.
• Familiarity with Agile testing methodologies and tools (JIRA, TestRail, etc.).
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a cross-functional team environment.

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience with ServiceNow Automated Test Framework (ATF).
• Knowledge of ITIL processes and best practices.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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Location: Pune