Customer Project Manager

3 days ago

India Nokia Global Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description

As a Customer Project Manager at Nokia, you will lead the execution of Core/SDM/Cloud/BA/Enterprise Projects, ensuring they meet our high operational standards. You'll serve as the primary point of contact for customers, guiding cross-functional teams to deliver on time, within budget, and with exceptional quality. Your role is integral to our Customer Delivery Management team, where collaboration with diverse stakeholders drives successful outcomes. In our dynamic, innovation-driven environment, you'll thrive on proactive communication and continuous improvement, always seeking opportunities for upselling and enhancing customer satisfaction. Join us to shape project results while fostering a culture of excellence and teamwork.

Responsibilities

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

•Manages customer programe (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability. 

•Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities. 

•Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).  

•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality. 

•Conducts thorough risk management for all project risks and opportunities.

•Seeks to define new opportunities to expand and renew contracts with the customer.

•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)

Qualifications

You have:

  • 10-15 years of project management experience, preferably in telecommunications or IT
  • Strong knowledge of project planning and risk management methodologies
  • Proficient in managing customer relationships and stakeholder communications
  • Experience with financial forecasting and budget management

It would be nice if you also had:

  • PMP Certification 
  • Degree in Engineering, Business or a related field
  • Familiarity with Agile and other project management frameworks
  • Experience in upselling and cross-selling in existing customer accounts
  • Skills to facilitate global communication

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