Showroom Manager

3 days ago

Erode, Tamil Nadu, India Relax rent bikes services pvt ltd Full time

Job Title: Manager – Family Entertainment Center

Location: Relax Fun Zone, Avenue Mall – Texvally, Erode

Job Description:

The Manager will be responsible for the overall operation, team management, and performance of the Family Entertainment Center. The role requires strong leadership, operational knowledge, and excellent people-handling skills to ensure smooth daily operations and a great customer experience.

Key Responsibilities:

1. Team Creation & Hiring

  • Recruit, interview, and hire staff for different roles (game operators, cashiers, customer support, technicians, housekeeping).
  • Build a strong, motivated, and customer-focused team.
  • Conduct staff induction, training, and regular performance reviews.

2. Team Management & Scheduling

  • Prepare daily, weekly, and monthly work schedules.
  • Ensure proper staff availability during peak hours, weekends, and holidays.
  • Manage attendance, leave, shift rotation, and discipline.

3. Store Operations & Maintenance

  • Oversee day-to-day operations of the game center.
  • Ensure all games, machines, and facilities are clean, safe, and in proper working condition.
  • Coordinate with technicians and vendors for timely repairs and maintenance.

4. Customer Experience & Service

  • Ensure excellent customer service standards are followed at all times.
  • Handle customer complaints, feedback, and issue resolution professionally.
  • Monitor crowd management and safety procedures.

5. Sales, Cash & Reporting

  • Monitor daily sales, cash collections, and card/game transactions.
  • Verify cash counters, billing systems, and end-of-day reports.
  • Prepare daily, weekly, and monthly sales and performance reports.

6. Salary & Payroll Handling

  • Maintain staff salary records, incentives, and overtime details.
  • Coordinate salary distribution accurately and on time.
  • Manage staff advances, deductions, and payroll documentation.

7. Inventory & Stock Control

  • Maintain inventory of game cards, tickets, prizes, spare parts, and consumables.
  • Track stock usage and place purchase requests when required.

8. Compliance & Safety

  • Ensure compliance with mall rules, company policies, and safety standards.
  • Train staff on emergency procedures, machine safety, and customer care.

Required Skills & Qualifications:

  • Proven experience as a Manager or Supervisor (FEC, retail, hospitality preferred).
  • Strong leadership and team-handling skills.
  • Good knowledge of staff scheduling, payroll basics, and daily operations.
  • computer knowledge (billing software, Excel, reporting).
  • Excellent communication and problem-solving skills.

Preferred Qualities:

  • Responsible, organized, and result-oriented.
  • Ability to work on weekends, holidays, and extended hours.
  • Customer-friendly attitude with strong decision-making skills.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Work Location: In person

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