Assistant Manager – Knowledge Management
3 days ago
About AIonOS
Artificial Intelligence on Operating Systems
AIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary
Products and Solutions
seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive restructuring, our AI offerings effortlessly blend
with existing enterprise systems
, reducing adoption friction while maximising impact.
What sets AIonOS apart
is its industry-specific approach, such as sectors like travel, transport, logistics, hospitality, telecom, and healthcare, where AI-driven efficiencies unlock higher revenue and enhanced customer experiences. Our
AI-led customer experience (CX) solutions
ensure businesses do not just automate but elevate human interactions with personalised, scalable engagement strategies.
Backed by
InterGlobe Enterprises and Assago Group
, AIonOS brings together world-class AI technology and deep industry expertise to create business solutions that drive measurable outcomes. From optimising pricing strategies to leveraging AI-driven data intelligence for new revenue streams, AIonOS is redefining digital transformation. With
reach and a mission to embed AI at the core of enterprises
, we are not just building technology—we are enabling the future of business.
Are you ready to lead with AI?
For more information, please visit:
Founded by industry veterans Rahul Bhatia and CP Gurnani, our mission is to drive dynamic, responsive, and interconnected business models. InterGlobe, our parent company, employs more than 65,000 professionals across 135+ cities through its various businesses. Since 1989, the group has been building businesses and working with brands to deliver Quality and Value. Over the past three decades, InterGlobe has continued to expand its vision, contribution, and footprint, becoming one of India's foremost conglomerates through innovation and service leadership.
Our Co-Founder, Rahul Bhatia, is an Indian entrepreneur best known as the co-founder of IndiGo Airlines and the Group Managing Director of InterGlobe Enterprises. Bhatia holds a degree in Electrical Engineering from the University of Waterloo, Canada. In 1989, he co-founded InterGlobe, which later expanded into aviation, hospitality, and travel services. Bhatia co-founded IndiGo in 2004, which became India's largest airline.
Our Co-Founder & CEO, C.P. Gurnani, is an Indian business leader, known for his role as the former CEO of Tech Mahindra, an IT services company. He holds a degree in Electrical Engineering and has over three decades of experience in the technology and consulting sectors. Before leading Tech Mahindra, Gurnani held key positions at HCL Technologies and several other prominent companies. Under his leadership, Tech Mahindra expanded significantly, becoming a major player in digital transformation, IT consulting, and business solutions. Gurnani is known for his strategic vision and focus on innovation. His contributions to the tech industry have earned him recognition as a respected business leader.
SOLUTIONS:
- Customer IT Solutions: Delivering exceptional digital transformation through our AI Pod-led services. AIonOS' core strength lies in addressing the unique challenges enterprises face with precision-engineered AI solutions.
- AI-led products & Platforms: Industry-specific products are the perfect combination of deep industry knowledge and disruptive AI technologies. AIonOS harnesses the power of human intelligence and technology to solve today's problems and avoid future challenges.
- Data Intelligence Solution: Their data-driven insights offer comprehensive analytics and turn data into a powerful asset, enhancing ROI and powering sustainable growth.
- AI-Led Customer Experience: Their "AI first" vision of Technology augmented by humans; their transformative approach combines cutting-edge technology with deep domain expertise to deliver unparalleled service outcomes.
Assistant Manager – Knowledge Management & LMS
We are seeking a proactive and detail-oriented
Assistant Manager – Knowledge Management & LMS
to support the design, implementation, and management of knowledge systems and digital learning platforms for our CX division. This role will be central to maintaining a robust knowledge repository, ensuring timely dissemination of updates, and managing the Learning Management System (LMS) to enable effective training delivery across Travel Industry customer experience programs.
The Assistant Manager – Knowledge Management & LMS will collaborate with training leads, content developers, and technology teams to ensure process knowledge is accessible, accurate, and effectively leveraged for employee learning. This position requires strong expertise in
knowledge management, LMS administration, content governance, and digital learning solutions
.
Key Responsibilities
Knowledge Management
- Maintain and administer centralized knowledge repositories to ensure up-to-date, accurate, and compliant information is available to CX teams
- Partner with Training Leads & Managers to capture, document, and publish updates related to Travel industry processes, regulatory changes, and product rollouts
- Standardize documentation formats, ensuring clarity and ease of access across learning platform
- Drive knowledge audits to identify gaps, redundancies, or outdated content on LMS
Learning Management System (LMS) Administration
- Manage day-to-day LMS operations (user creation, course assignments, learning paths, tracking, and reporting)
- Support training teams in the deployment of e-learning modules, assessments, and knowledge testing programs through LMS
- Monitor LMS performance, liaise with tech team to resolve technical issues
- Generate and share periodic reports on training compliance, completion rates, and learner progress
Content Development & Digital Learning
- Assist in the design and deployment of microlearning, simulation-based, and gamified content for CX teams
- Partner with trainers and content developers to ensure content is aligned with learner needs and business objectives
- Support adaptive learning paths and self-paced e-learning modules within the LMS
Governance & Compliance
- Support audit readiness through accurate documentation, version control, and learning compliance tracking
- Maintain SLAs for publishing updates, resolving LMS issues, and learner support
Stakeholder Collaboration
- Work closely with training, operations, and technology teams to ensure smooth integration of knowledge and LMS with business processes
- Provide periodic dashboards and insights to stakeholders on training and knowledge utilization
- Act as a bridge between training delivery and knowledge systems, ensuring alignment and operational impact
Ideal Candidate Profile
Must-Have
- 2–3 years of experience in
knowledge management and LMS administration
within BPO CX operations - Hands-on experience with
LMS platform
(Moodle ~ Mandatory) - Familiarity with knowledge management tools (e.g., SharePoint, PowerApps)
- Strong documentation, version control, and content publishing skills
- Strong analytical and reporting skills with proficiency in MS Excel
- Excellent communication and collaboration abilities
- Good understanding of airline/travel industry workflows
Position Details
- Location:
Sector 142, Noida | Full-time, on-site - Reporting To:
AVP – Training (CX) - Travel:
Limited (as per project needs, multi-site support if required) - Working Days:
5 days/week
AIonOS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Assistant Manager
4 weeks ago
Noida, Uttar Pradesh, India EXL IT service management Full timeJob DescriptionJob Description: Accounts Payable Specialist - London Market ClientLocation: NoidaDepartment: Finance / Accounts PayableReports to: Accounts Payable ManagerType: Full-time..Position Overview:The Accounts Payable Specialist will be responsible for managing and processing invoices and payments for the London market operations. The ideal...
-
Assistant Manager
4 weeks ago
Noida, Uttar Pradesh, India EXL IT service management Full timeJob DescriptionEssential Duties & Responsibilities:- Advance proficiency in MS Excel, Power BI and VBA Macros is a must- Should hold thorough knowledge of Tables, Relationships, Measures, DAX Coding, Hierarchy, Queries, Reports, Modules & Advanced Macros- Developing and designing the database/dashboard architecture per the given instruction and modifying...
-
Assistant Manager
4 weeks ago
Noida, Uttar Pradesh, India EXL IT service management Full timeJob DescriptionBasic Function- Proficient in Financial Accounting & Reporting, Financial Analysis, Client Engagement- Proficient in Microsoft Office applications, GAAPOnshore stakeholder management and internal team management- Preparation of critical journal entries, reconciliations and month/quarter end activities before onshore sign off- Analyze trends...
-
Assistant Manager
3 days ago
Noida, Uttar Pradesh, India S. Chand Publising Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time, on-site role for an Assistant Manager, located in Dadri. The Assistant Manager will oversee daily operations, manage team performance, and ensure the timely completion of projects. Duties include coordinating with different departments, ensuring compliance with company policies, and assisting in the development and...
-
Assistant Manager
3 weeks ago
Noida, Uttar Pradesh, India EXL IT service management Full timeJob DescriptionJob Title: Python & Machine Learning DeveloperExperience: 4-6 YearsLocation: Bengaluru/ Noida/Pune (Hybrid/Remote options available)Role OverviewWe are seeking a highly skilled Python & Machine Learning Developer to join our dynamic team. In this role, you will design, develop, and deploy machine learning models and data pipelines to address...
-
Noida, Uttar Pradesh, India YGR Asset Management Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout YGR Asset ManagementYGR Asset Management, a group company of YGR Holdings operates in the private equity commercial real estate sector and is focused on mid-sized assets with value-add potential.The YGR team boasts of multi-decade collective experience in deal sourcing, underwriting, acquisition, development, leasing, asset management, brand building,...
-
Lead Assistant Manager
3 weeks ago
Noida, Uttar Pradesh, India EXL IT service management Full timeJob DescriptionJob Title: Lead Assistant Manager - Offensive Security (IC Role)We are looking for a skilled offensive security professional to take a leading role in executing and enhancing our offensive security operations. This is an individual contributor (IC) position, with Lead reflecting the expectation to drive engagements technically and...
-
Assistant Manager
5 days ago
Noida, Uttar Pradesh, India eBotics Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptioneBotics Solutions is a service provider for Revenue Cycle Management services, bundled with Robotics Process Automation (RPA) services, catering to doctors, groups of doctors, clinics, hospitals, and other healthcare organizations. Our innovative solutions streamline operations, improve accuracy, and enhance productivity, ensuring our...
-
Urgent Search Lead Assistant Manager
4 weeks ago
Noida, Uttar Pradesh, India EXL IT service management Full timeJob DescriptionBasic Function- Team management- Database administration/development.- Sound understanding of Insurance Products, AP/AR/GL/Treasury- Data mining, Reporting and Analysis.- - Essential FunctionsTreasury Function- Meet strict deliverables related to claim and other payments, reconciliations, payment balancing and customer responses- Coordinate...
-
Assistant Manager
5 days ago
Noida, Uttar Pradesh, India CSL Finance Limited Full time ₹ 6,00,000 - ₹ 10,00,000 per yearHi All,Kickstart your career with an exciting opportunity atCSLFinanceLtd, a certified Great Place to Work We're looking for a Assistant Manager – Accounts to be part of our growing team in Noida, Sector 16. Experience – 3 to 4yrsPreferred industry – Banks/ NBFCEducation - B.Com/ M.ComLocation - Noida Sector -16Compensation is not a constraint for...