Sr Technical Architect

2 weeks ago

Bengaluru East Karnataka, India Blue Yonder Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Scope

  • The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions.
  • The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.
  • The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations.
  • The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.

Technical Environment

  • ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub
  • Scripting & Development: JavaScript, Glide scripting, UI customization, Flow Designer, Workflow
  • Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server
  • Operations & Automation: Discovery, Service Mapping, Event Management, Orchestration
  • Platform Enhancements: Service Portal, Workspace, UI Builder, Virtual Agent
  • DevOps/Agile: CI/CD pipelines, ATF, Agile delivery, Git, Jenkins
  • Cloud & Security: AWS/Azure/GCP integrations, security best practices, compliance

What You'll Do
Design & Architect

  • Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions.
  • Translate business and ITIL requirements into robust ServiceNow designs.
  • Establish coding standards, reusability patterns, and best practices.

Develop & Deliver

  • Configure workflows, catalog items, client/server scripts, UI policies, and business rules.
  • Build and support complex integrations with enterprise systems.
  • Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration.

Guide & Govern

  • Provide technical leadership to developers and consultants.
  • Review solutions for scalability, maintainability, and performance optimization.
  • Lead technical workshops and design sessions with stakeholders.

Operate & Optimize

  • Ensure platform stability during upgrades and releases.
  • Implement monitoring, performance tuning, and operational best practices.
  • Contribute to governance, compliance, and platform roadmaps.

What We Are Looking For

  • Bachelor's degree in computer science, IT, or related field.
  • 10–12 years of IT experience, with 8–10 years in ServiceNow implementation and development.
  • Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus.
  • Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub.
  • Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth).
  • Experience in CMDB and Discovery (data model, reconciliation, service mapping).
  • Experience in ITOM (Event Management, Discovery, Service Mapping).
  • Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions.
  • Hands-on experience with Service Portal, Workspace, and UI Builder.
  • Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices.
  • Strong communication, stakeholder management, and leadership skills.
  • ServiceNow certifications - CSA, CIS–ITSM and any other CIS certification strongly preferred.

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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