Telesales Executive SO Call Centre

5 days ago

HyderabadSecunderabad, India RECEX Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Overview:
We are seeking a motivated and detail-oriented Calling Process Employee to join our team. The ideal candidate will be
responsible for handling both inbound and outbound calls, providing exceptional customer service, and ensuring accurate and
timely data entry. This role is crucial in maintaining effective communication with clients and supporting our business operations.

Key Responsibilities:
· Manage high volumes of inbound and outbound calls in a timely manner.
· Follow communication scripts and handle different topics effectively.
· Identify Agent needs, clarify information, and provide solutions or alternatives.
· Maintain detailed and accurate records of all interactions in the CRM system.
· Collaborate with team members and other departments to resolve customer issues.
· Meet personal and team call handling quotas and targets.
· Stay updated on product and service information to provide accurate assistance to customers.
· Provide feedback on the efficiency of the customer service process.

Department: S&D
Role: Tele caller
Employment type: full time
Education: Any Graduate or Under Graduate

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