Host Success specialist
5 days ago
We are looking for someone that is goals-oriented, is inputs-driven, and is willing to take action
A Typical Day:
+Engage with the targeted hosts that are provided by the team lead/market management team via phone calls to recommend the hosts with actionable listings improvement /optimization tips.
+Prepare host outreach templates (personalized emails, call scripts etc for targeted campaigns that could help improve bookability of hosts portfolio and boost their booking rate.
+Hold consultative zoom and/or audio calls with hosts and advice them on staying competitive, wrt pricing, availability etc
+Educate clients on feature/product changes and cascade feedback to the relevant internal stakeholders.
+Maintain comprehensive call tracking sheets to monitor productivity and analyze the impact of host engagement on key output metrics.
+You may be required to support market management team for in-market educational workshops, meetups in key cities
Your Expertise:
4+ years of experience in new sales, account management and partner support.
+Strong time management and prioritization skills.
+Proven track record of being able to effectively work large volume of accounts at one point in time
+A strong bias for action, and persistent in the face of adversity and objection.
+Excellent communications and ability to communicate effectively with clients via phone,virtual meeting, email
+Team player: highly motivated to share best practices and knowledge to help peers succeed.
+Ability to work within tight deadlines, adjust to changes in priorities
+Maintain accountability for assigned tasks, ensuring timely execution, attention to detail, and follow-through to completion.
+Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus.
+Primary/Bilingual fluency in English and Hindi is required
Preferred Qualifications:
- Bachelors degree in any discipline
- Prior experience in outbound sales, customer outreach or engagement
- Must have experience working in the travel, hospitality, or online travel agency (OTA) industry
- Strong communication and relationship-building skills
- Ability to work independently and drive results in a fast-paced environment
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