Host Success specialist

4 days ago

Mumbai North Goa, India Teamware Solutions ( A Division Of Quantum Leap Co Nsulting . Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for someone that is goals-oriented, is inputs-driven, and is willing to take action

A Typical Day:

+Engage with the targeted hosts that are provided by the team lead/market management team  via phone calls to recommend the hosts with actionable listings improvement /optimization tips.

+Prepare host outreach templates (personalized emails, call scripts etc for targeted campaigns that could help improve bookability of hosts portfolio and boost their booking rate.

+Hold consultative zoom and/or audio calls with hosts and advice them on staying competitive, wrt pricing, availability etc

+Educate clients on feature/product changes and cascade feedback to the relevant internal stakeholders.

+Maintain comprehensive call tracking sheets to monitor productivity and analyze the impact of host engagement on key output metrics.

+You may be required to support market management team for in-market educational workshops, meetups in key cities

Your Expertise:

4+ years of experience in new sales, account management and partner support.

+Strong time management and prioritization skills.

+Proven track record of being able to effectively work large volume of accounts at one point in time

+A strong bias for action, and persistent in the face of adversity and objection.

+Excellent communications and ability to communicate effectively with clients via phone,virtual meeting,  email

+Team player: highly motivated to share best practices and knowledge to help peers succeed.

+Ability to work within tight deadlines, adjust to changes in priorities

+Maintain accountability for assigned tasks, ensuring timely execution, attention to detail, and follow-through to completion.

+Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus.

+Primary/Bilingual fluency in English and Hindi is required

Preferred Qualifications:

  • Bachelors degree in any discipline
  • Prior experience in outbound sales, customer outreach or engagement
  • Must have experience working in the travel, hospitality, or online travel agency (OTA) industry
  • Strong communication and relationship-building skills
  • Ability to work independently and drive results in a fast-paced environment

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