International Voice Process
6 days ago
Role
Greetings from CGS
We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).
Job Details:
- Position: Associate Technical Support Engineer
- Process: International Voice Process
- Experience: Freshers to 4 years (All are welcome to apply)
- Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)
WALK-IN TIMINGS
- Monday to Friday ( 10am to 3pm )
Work Schedule:
- Training Period: 6 days/week
- Post-Training: 5 days/week (Saturday-Sunday off)
- Work Location: Hi-Tech City, Hyderabad (Work from Office)
- Education: Undergraduates are also eligible
Requirements:
- Excellent communication skills (Fluency in English).
- Basic knowledge of computer hardware and troubleshooting.
- Strong customer focus and problem-solving ability.
- Immediate joiners only.
- No leaves allowed during training.
Key Skills:
- OS troubleshooting (Windows XP, 8, 10)
- Hardware and network troubleshooting
- Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
- Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
- SLA management and ticketing
Interview Process (4 Rounds):
Initial Screening
Technical Round
Ops Round
HR Discussion
Job Role Highlights:
- Assist North American customers with hardware, software, and networking issues via voice support.
- Troubleshoot technical issues using provided tools and escalate as needed.
- Ensure customer satisfaction by responding promptly and resolving issues effectively.
- Adhere to SLAs and maintain KPIs.
Perks:
- Night shift cab facility.
- Comprehensive training (1 month, day shift).
- Opportunity to grow in a global support environment.
- Additional Benefits: 60,000 per annum as variable pay.
Salary Details:
- Freshers: 16,000-20,000 (In-hand)
- Experienced: 21,000-25,000 (In-hand, based on experience and English fluency)
Dont miss this opportunity to work in a thriving environment Share your profiles and join us in creating an impactful experience for our customers. & responsibilities
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