Airport Representative/ Executive

3 days ago

Delhi Gurugram NCR Noida, India Distinct Destinations Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

The Airport Executive ensures a smooth, welcoming experience for clients at the airport, handling transfers, coordinating logistics, and providing essential information to ensure clients travel experiences start on the right note.

Role Overview:

As the face of Distinct Destinations at the airport, the Airport Executive meets and greets arriving guests, providing efficient, personalized service to set a positive tone for their visit. This role plays a key part in enhancing client satisfaction and supporting the company's reputation for exceptional customer service.

Key Responsibilities:

1. Guest Handling:

  • Meet and greet guests per assigned duties, providing a friendly, professional welcome.
  • Follow company SOPs to ensure guest comfort and a memorable experience.
  • Assist with arrival and departure transfers, including hotel check-ins/check-outs.
  • Brief guests on their tour itinerary as required.

  • Prepare paging boards for transfers, and reconfirm flight, hotel, and vehicle details before departure.

  • Operational Support:

  • Conduct vehicle quality checks per checklist requirements.

  • Carry required amenities for each assignment.
  • Ensure timely, accurate information flow to the Operations team.
  • Gather and relay client feedback to improve service quality.

3. Material and Equipment Handling:

  • Oversee the movement of materials like client gifts, event supplies, and promotional items.

  • Problem Solving:

  • Address unexpected issues such as delays or cancellations promptly to ensure smooth operations.

5. Inventory Management:

  • Maintain inventory records for travel services and manage stock replenishment as needed.

6. Customer Support:

  • Offer on-ground support, ensuring a smooth, enjoyable client experience.

7. Compliance and Safety:

  • Ensure all logistics operations meet legal, safety, and company standards.

Education:

  • Bachelors degree in Travel and Tourism or related field (completed or in progress).

Skills and Competencies:

  • Excellent interpersonal and communication skills for client engagement.
  • Strong problem-solving abilities and adaptability for handling unexpected situations.
  • Basic knowledge of airport operations and protocols is an advantage.

Preferred Qualifications:

  • Additional language skills are beneficial, particularly for international client communication.

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