Sr. Executive

1 week ago

Sinnar, Maharashtra, India KSB Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Effective complaint management for waste water pumps
  • Responsible for on time complaint closure
  • Complaint/commissioning coordination with end customer and ASC
  • Managing field service coordinators and daily complaint monitoring till closure
  • Root cause analysis of complaints & Identify scope of improvement with data analysis
  • Provide technical support to Field service team as required
  • Booking & Execution of spares for warranty complaints
  • Support to PM&PS for product/process improvement
  • Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO
  • Arranging Technical Trainings for Wastewater Product Group
  • Warranty & Service agreements with suppliers.
  • Maintain track record of complaints and data analysis
  • Enhancing the service processes and practices to the industry standard

Preferred candidate profile

Formal education: Degree/Diploma Mechanical/Electrical

Professional experience: 6/8 Years (Experience in Submerged Pumps)
Male candidates with comprehensive pump industry knowledge.
Special skills:

1) Strong customer facing skills

2) Excellent leadership qualities

3) Innovative

4) Good communication & having quick decision-making skills

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