Pipeline Travel Counsellor/Sr Travel Counsellor- Gurgaon

1 week ago

Gurgaon, Haryana, India CWT Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
  • Minimum 1- 4 years of relevant experience in Travel Industry.
  • Experience in GDS required- Galileo Preferred.
  • Excellent Verbal and written communication skills in English.
  • Knowledge of itinerary and routes & fare construction.
  • Should know ticketing, reissuances, changes, refund, reservations in both Domestic and International process.
  • Knowledge of airline alliances, interline arrangements, gateways & hubs.
  • Excellent Customer handling skills.
  • Ability to perform under pressure & achieve productivity targets.
  • Display commitment to excellence & composure in trying circumstances
  • Graduate required
  • Willing to work in 24/7 environment and night shifts.

At Carlson Wagonlit Travel (CWT), we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers. Carlson Wagonlit Travel is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world.

If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.

Learn about us and start your journey.

Position Duties & Responsibilities

  • You delight the traveler/travel arranger.
    • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
    • Connect with the caller to build trust and credibility even if the person is unknown.
    • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
       
  • You build CWT's commercial value. 
    • Sell products that are of commercial value to CWT and contribute to CWT's profitability.
    • Remain current on value we provide to each customer.
    • Adapt and change as requirements of the business change
       
  • You strengthen the CWT brand. 
    • Represent the CWT brand in how you work on a day-to-day basis.
    • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
    • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
       

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