Senior L3 Engineer – AV

Senior Engineer – AV

Position Overview:

The Senior L2 Engineer – AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. The role demands expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues. The candidate will handle escalations from L1 engineers, collaborate with clients, and ensure the seamless operation of meeting rooms, collaboration spaces, and digital signage systems.

Key Responsibilities:

• AV & VC System Support:
• Provide Level 3 support for AV & VC setups (meeting rooms, auditoriums, collaboration spaces).
• Troubleshoot and resolve issues related to AV/VC infrastructure (displays, projectors, audio systems, microphones, VC units like Logitech, Poly, Cisco, Extron, Crestron, etc.).
• Support AV automation, room scheduling systems, and digital signage solutions.
• Perform firmware upgrades, configuration changes, and system optimizations for AV devices.
• Help with basic Programming on site
• Video Conferencing & Collaboration Tools:
• Ensure seamless operation of Zoom, Microsoft Teams, Google Meet, Webex, etc.
• Troubleshoot camera tracking, microphone audio quality, and video feed synchronization issues.
• Configure VC codecs, network settings, and room automation controls.
• Support hybrid meeting setups, including BYOD and soft codec integration.
• Networking & System Integration:
• Work with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic.
• Ensure low-latency streaming, multicast configurations, and network security compliance.
• Troubleshoot cloud-based conferencing bridges and integrate with corporate IT infrastructure.
• Incident Management & Documentation:
• Manage incident escalations, perform root cause analysis (RCA), and implement preventive measures.
• Maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides.
• Track service requests, escalate to vendors when needed, and document firmware updates, maintenance schedules, and system health reports.
• Collaboration & Leadership:
• Act as a mentor for L1 engineers and junior AV technicians.
• Collaborate with cross-functional teams (IT, facilities, project managers, vendors).
• Participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing.

Required Qualifications & Skills:

• Technical Skills:
• Should have hands on experience for AV Installation
• Expertise in AV & VC system troubleshooting, installation, and maintenance.
• Experience with AV control systems (Crestron, Extron, AMX, QSC, Karmer).- AMX Is very important
• Knowledge of video conferencing codecs (Poly, Cisco Webex, Logitech, etc.).
• Familiarity with Dante, AES67, AV-over-IP, NDI, SDVoE protocols.
• Basic knowledge of programming for automation (Crestron Extron etc.),Audio- Video programming
• Experience integrating Zoom, MS Teams, Google Meet, and SIP/H.323 systems.
• Soft Skills:
• Strong problem-solving, communication, and client-handling abilities.
• Ability to work independently and collaborate across teams.
• Time management and multitasking skills to handle multiple escalations efficiently.
• Experience:
• 5+ years in AV/VC system integration, support, and troubleshooting.
• Hands-on experience in enterprise AV environments and large-scale deployments.
• Prior experience with incident management and vendor coordination.
• Programming Skills- Basic Programming skills with AMX,Cisco
• Certifications (preferred):
• CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications.
• Education:
• Bachelor's degree in Electronics, IT, AV Engineering, or related field (or equivalent experience).

Work Environment & Schedule:

• On-site support at corporate offices and client locations, remote troubleshooting as needed.

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Location:

• Mumbai, Maharashtra (Preferred)

Work Location: In person