ServiceNow Advisor

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Crowe Horwath IT Services LLP ("Crowe") is seeking a candidate to support and assist the Compliance and Business Transformation departments within the US-based parent of Crowe. The candidate would be expected to work on policy governance support and risk transformation-related activities leveraging ServiceNow. The main role of the candidate would be to provide technical support for governance, risk and compliance-related activities including policy governance-related matters. The individual would also operate as a ServiceNow process guide. Candidate will report to a compliance leader located in the United States of America. Candidate's duties and responsibilities may expand based on their understanding of Crowe's business and the ability to manage business risk.

Role and Responsibilities for the job:

Policy Exceptions Process Management

• Oversee day-to-day operations of the policy exceptions process, including reviewing and tracking exception requests, working with policy owners with policy exception-related questions and maintaining process metrics.

• Coordinate with other internal stakeholders to create proper documentation of issues and approvals.

• Analyze trends in exceptions, identify potential future areas of risk and propose improvement solutions.

Assistant ServiceNow Systems Administration

• Assist in configuring, maintaining, and troubleshooting ServiceNow modules related to policy management and other firmwide risk management-related applications.

• Collaborate with IT teams to ensure ServiceNow is optimized for compliance workflows.

• Monitor and maintain compliance-related data within the platform.

Policy Updates and Maintenance

• Assist in the drafting, review, and revision of internal policies and procedures.

• Collaborate with relevant departments (Legal, Talent Solutions, Firmwide Information Technology, other portions of Firmwide Risk Management) to maintain current policy documentation, including accomplishing an annual review of all policies and procedures.

• Maintain a centralized repository of current policies and procedures, making it as easy as possible for employees and partners to find policies and procedures.

Compliance-related Communications

• Develop draft compliance bulletins, reminders, and updates to be shared via the firm's standard SharePoint-related communication vehicles.

• Support the "Ask a Compliance Question" functionality, along with employees in the United States of America, to maintain broad coverage for all employees and partners.

• Support policy awareness campaigns to reinforce The Crowe Way and the related culture.

Compliance Reporting

• Prepare regular reports for senior management on policy exceptions, compliance status and related risks.

• Support compliance monitoring, as needed.

Cross-Functional Collaboration

• Work closely with Talent Solutions, Firmwide IT, Risk Management functions and other groups across the firm, support efforts to continue to align compliance activities with the firm's 2030 strategy.

• Provide subject-matter expertise and guidance to cross-functional project teams when compliance considerations are required.

Education Qualification:

• Bachelor's degree in business administration, information systems or legal studies combined with an associate system administrator certification from ServiceNow.

Key Qualifications:

• Candidate must have at least five (5) years of relevant experience in working in compliance and/or risk management-related activities with the ability to work effectively in a high-volume, dynamic, and diverse environment with rapidly shifting priorities, focused on risk management.

• Candidate must have at least an assistant system administrator certification with ServiceNow.

• Candidate will be required to take initiative to manage a volume of requests, and candidates will need the ability to multi-task, manage substantial workloads with changing priorities, be focused on quality of work delivery, client-centric, and be team oriented.

• Candidate must be well organized and able to meet deadlines, while possessing sound business judgment, discretion, flexibility, a willingness to learn, and superior writing and verbal communication skills.

• Experience working with SharePoint would be beneficial.

• The selected candidate will report to the Assistant Compliance Director of the firm located in the United States of America.

This position will assist with managing Crowe LLP's governance, risk and compliance-related matters and will have the opportunity to learn general practices in a wide variety of areas. Successful candidate must also be willing to learn about Crowe LLP's various business units, products, business processes and must commit to following The Crowe Way, the firm's Code of Business Conduct.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper

More about Crowe:

C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.