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Front Desk Receptionist

2 weeks ago

Mumbai, Maharashtra, India Edit Hair and Skin private limited Full time ₹ 18,000 - ₹ 25,000 per year

Role Overview:

As a Client Coordinator cum Front Desk Executive, you will be the first point of contact for clients visiting the clinic. Your role is pivotal in delivering a seamless, warm, and professional client experience while ensuring smooth front desk operations.

Key Responsibilities:

  • Greet and welcome clients with a positive, helpful attitude.
  • Handle front desk operations including calls, walk-ins, appointment scheduling, and client registrations.
  • Coordinate with doctors, therapists, and the sales team to manage daily client flow.
  • Confirm appointments, manage follow-ups, and ensure clients are attended to on time.
  • Maintain a clean and professional reception area.
  • Record and update client information accurately in the system.
  • Handle payment processing and maintain daily collection records.
  • Assist in clinic-level promotions, client feedback collection, and relationship building.
  • Address client queries, complaints, or service delays politely and professionally.

Requirements:

  • Minimum 12th pass; fluency in English and local language is preffered.
  • Prior experience in a front desk, hospitality, or client servicing role is preferred.
  • Proficiency in MS Office and familiarity with CRM or appointment booking software.
  • Pleasant personality, grooming, and strong communication skills.
  • Ability to multitask, stay organized, and remain calm under pressure.
  • Willing to work weekends and flexible clinic hours.

Salary & Benefits:

  • Competitive monthly salary based on experience.
  • Employee discounts on treatments.
  • Training & development opportunities.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift
  • Weekend availability

Work Location: In person