Admissions Manager

About The Role
As Admissions Team Manager for our India-based operation, you will play a key

leadership role in ensuring the smooth and efficient running of our operations for

India-based staff. You will have responsibility for general oversight of the day-to-day

running and effective operations of the office, working collaboratively with UK-based

Admissions Managers to ensure that work is delivered to the required quality and

standard, and that output is in line with expectations and delivered within agreed

timeframes/SLAs.

As part of the Admissions Leadership Team, you will work with a conscientious

mindset, updating the relevant Heads of Admissions and/or UK Admissions

Managers on matters that may impact operational delivery, including staff

leave/absence and performance. You will work closely with UK Admissions

Managers in monitoring and reviewing staff performance (both output and quality)

and support them in implementing additional measures or reviews where required.

You will also be required to attend leadership team meetings, providing relevant

updates, and support data or reporting needs.

Working in partnership with UK Admissions Managers and supported by Senior

Admissions Officers (India), you will ensure that our partner(s)' admissions

operations are delivered in accordance with their requirements and processes,

ensuring compliance and adherence to quality standards and SLAs.

Responsibilities
The desired candidate's day-to-day responsibilities will include:

 Oversee day-to-day operations and performance of the India-based

admissions team, ensuring timely delivery and adherence to quality

standards.

 Analyse recurring challenges and quality issues, identify root causes, and

implement strategic solutions to improve efficiency and performance

 Build and maintain strong relationships with UK-based Admissions Managers,

Heads of Admissions, and other stakeholders to resolve operational

challenges.

 Produce regular performance reports, highlighting progress, challenges, and

development areas.

 Lead, coach, and develop the admissions team through performance

management, skills gap analysis, and training initiatives.

 Manage HR functions for direct reports, including recruitment, onboarding,

appraisals, and professional development.

 Ensure an excellent applicant experience is delivered at all touchpoints.

 Coordinate with UK counterparts to ensure staff development, quality, and

performance remain on track.

 Collaborate with leadership to manage leave schedules while meeting

operational SLAs.

 Represent the India Admissions Team in leadership meetings and present

relevant updates.

 Identify and address operational issues, providing both immediate and long-

term solutions.

 Contribute to continuous improvement and process enhancement initiatives.

Requirements
The desired candidate should have the below experience:

 Experience in UK higher education admissions or in services supporting UK

HEIs, with strong knowledge of admissions processes and frameworks (highly

desirable).

 Proven ability to supervise, coach, and develop teams, focusing on

performance, quality, and delivery.

 Excellent command of written and spoken English for effective collaboration

and staff development.

 Strong organisational and time management skills with the ability to handle

multiple priorities.

 Understanding Of Qualifications Comparability/equivalencies (UK And/or
international).

 Experience in customer service roles using databases/CRMs within policy or

regulatory frameworks.

 Knowledge of UKVI student visa requirements and compliance (desirable).

 High emotional intelligence with the ability to inspire teams and work with

diverse cultural backgrounds.

 Proficiency in data analysis and reporting to identify trends and drive

improvements.

 Proactive, solutions-focused, and committed to continuous improvement.

Skills: leadership,uk higher education admissions,uk university admissions,supervise,coach,develop teams,organisational skills,uk and international qualifications.,operations