Staff Infrastructure Security Engineer

About Us

Observe.AI
is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With
Observe.AI
, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health,
Observe.AI
is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

The Opportunity

The security team at Observe.AI is responsible for securing our application platform, cloud infrastructure, and IT systems to protect Observe.AI and its 80 million Community members

This is the founding member of Infrastructure/Cloud security. As a founding member, you will be reporting to the VP of Information Security and getting to design and implement cloud/infrastructure security from scratch. You will work with other security and infrastructure teams to create secure access, networks, defence in-depth, IAM, vulnerabilities, and misconfigurations across OS, Infra and cloud. You will work closely with security operations/incident response teams to provide technical leadership. You will also mentor other junior infrastructure security professionals.

What you'll be doing

• Develop and document the policies, security reference architectures, design patterns, roadmap
• Design and develop Secure access and networks to production environments
• Provide technical leadership and work with corporate IT to implement security in the corporate environment
• Implement defence in-depth, network segmentation to minimize impacts
• Design and re-architect AWS infra to achieve network segmentation, deep packet inspection, firewalls, VPNs, VPCs etc
• Provide technical leadership and infuse security in the infra/network designs across AWS cloud, SAAS applications, IT and others
• Identify tools and technologies to scan networks, OS and other infra to find vulnerabilities and work with SRE to remediate them
• Provide technical leadership to Security operations
• Represent Infra security in PCI, SOC, ISO, HITRUST and other audits
• Keeping up to date with latest network and infrastructure security trends and best practices
• Partner with other engineers and architects to make sure the proposed designs meet both business and security requirements
• Collaborate with other stakeholders across the organization to integrate and keep up to date on the latest infrastructure designs
• Review corporate IT network and security controls to come up with improvements regularly

What you bring to the role

• 9+ Years of experience across Software engineering, network security, and AWS Security
• Proven track record as an experienced Infrastructure Security designer and implementing secure Cloud, networks, and corporate IT infrastructure
• Experience working at a SAAS product company
• Experience leading infrastructure security teams or security focussed SRE teams
• Robust understanding of Network designs and protocols, it is good to have CCNA and other network certifications
• Ability to multi-task and run multiple projects
• Being comfortable with working off times (security incidents cannot be planned)
• Ability to make process under ambiguous situations without clarity
• First-hand experience with major cloud providers, specifically AWS
• Experience in large-scale systems and N-tier architectures
• Excellent communication skills

What you can expect

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit

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