Workforce Resource Management Senior Coordinator – Recruiting/Onboarding, Medical Information

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description
THE POSITION
:
As a Workforce Resource Management Senior Coordinator – Recruiting/Onboarding – US Shift at EVERSANA, you will play a pivotal role in identifying, attracting, and securing top-tier Medical Information Contact Center (MICC) professionals to meet the staffing needs of our clients. Leveraging your expertise in recruitment strategies and understanding of the MICC landscape, you will source, screen, and present qualified candidates while providing exceptional service to both internal clients and candidates alike. The Workforce Resource Management Senior Coordinator – Recruiting/Onboarding will work with the Workforce Resource Management Coordinator – Recruiting/Onboarding, MICC Workforce Management, MICC Client Manager-Team Leads, MICC Leadership, MICC Training and EVERSANA HR teams to ensure successful hiring, onboarding, training, and deployment of the MICC staff.

Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Collaborate closely with MICC Client Manager-Team Leads, MICC Leadership, MICC Training and EVERSANA HR teams to understand the unique skills, integrity, and attributes required to succeed in MICC roles.
• Partner with MICC Leadership to develop staffing level strategies based on project requirements and workforce capacity planning.
• Provide input to the EVERSANA HR Talent Acquisition team on MICC hiring recruitment. EVERSANA HR Talent Acquisition team will coordinate scheduling of interviews with internal stakeholders and is ultimately responsible in screenings and hiring all the open positions across global markets (North America, EU, India, and other regions).
• Conduct interviews to assess candidates' technical skills, experience, and cultural fit.
• Evaluate resumes, portfolios, and other application materials to ensure alignment with company and client requirements.
• Serve as a trusted advisor to the internal stakeholders, providing insights on market trends, salary benchmarks, and candidate availability.
• Maintain regular communication with the internal stakeholders to provide updates on candidate pipelines, interview schedules, and feedback.
• Discuss operations requirements with HR recruitment team to provide feedback, concerns and managing concerns and expectations.
• Work closely with the hiring and recruitment team to discuss requirements for the positions to be filled for Medical Information and Medical Affairs teams.
• Support hiring for those countries and regions which are out of scope of current hiring and recruiting team.
• Collaborate with the internal Training and Onboarding team to facilitate the onboarding process and ensure a smooth transition for new hires.
• Track and analyze key recruitment metrics, such as time-to-fill, candidate quality, and client satisfaction.
• Prepare regular reports and presentations to communicate recruitment progress, challenges, and opportunities.
• Continuously evaluate and optimize recruitment processes to enhance efficiency and effectiveness.
• An individual in this position must be able to successfully perform the expectations listed above.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: Bachelor's degree in human resources, psychology or business administration with a focus in HR or a related discipline.

• Experience and/or Training:

• 5 to 8 years of experience.

• Proven experience as an MICC/Contact Center/BPO/Customer Care Center recruiter for global organization.
• Experience of leading a hiring and recruiting team in a managerial capacity
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Ability to work in the US time zone from the Pune office.
• Strong understanding of MICC roles, technologies, and terminology.
• Exceptional communication and interpersonal skills, with the ability to build rapport with candidates and clients.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency in applicant tracking systems (ATS), job boards, and other recruitment tools.
• Commitment to diversity, equity, and inclusion in recruitment practices.

Additional Information
OUR CULTURAL BELIEFS:
Patient Minded
I act with the patient's best interest in mind.

Client Delight
I own every client experience and its impact on results.

Take Action
I am empowered and empower others to act now.

Grow Talent
I own my development and invest in the development of others.

Win Together
I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters
I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity
I create an environment of awareness and respect.

Always Innovate
I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

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