IT Support L2

5 days ago

India Flynaut Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job SummaryFlynaut is seeking skilled Level 2 Technical Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. You will troubleshoot complex issues, guide Level 1 technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance. Key ResponsibilitiesMicrosoft 365 & Collaboration

  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.

Device & Endpoint Management

  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.

Active Directory / Azure AD

  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Troubleshooting & Monitoring

  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.

Support & Triage Leadership

  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.

Customer Engagement

  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Compliance & Documentation

  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.

Collaboration & Escalation

  • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.

Qualifications & Requirements4 years in IT support, including at least 2 years in a Level 2 capacity. Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience. Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.

Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting. (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).

Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles. Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users. Flynaut offers a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies.

If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

  • Mainframe Service

    1 week ago

    India CIEL HR Full time

    Job Summary **POSITION OVERVIEW**: Mainframe service -L2 support **Skill**: Mainframe Service L2 Support Exp. - 1-3 Yrs Location - Bangalore - Global Village (initially work from home) Shift time - 24 / 7 - 06.30 am - 4.30 pm, 12.30 noon - 10.30 pm, 09.30 pm - 07.30 am **Top Skills**: Mainframe JCL, DB2 ,REXX Job Monitoring experience and resolution...

  • Finacle L2 Support

    3 days ago

    India Nelito Full time

    4222 **Finacle L2 Support** Finacle 2 Pan India, Mumbai(Thane) SQL, PL/SQL, Shell scripting, Finacle Scripts, JS, HTML, XML, JavaScript, JSP, Finacle Version 10x BE/Equivalent/Graduate Computer Science 3-4 yrs - Job Description - Handling the technical and functional core issues from the Banks which are using Finacle product. - Resolving issues from the Data...

  • Vulnerability Management L2 Support Engineer

    1 week ago

    India Covenant HR Full time

    Company – Our client is a global technology services and consulting leader, recognized for driving innovation in enterprise IT and cybersecurity. Known for its collaborative culture and digital transformation expertise, this Fortune 500 organization partners with top enterprises worldwide to elevate their security posture and resilience.Job Title –...

  • Vulnerability Management L2 Support Engineer

    1 week ago

    India Covenant HR Full time

    Company – Our client is a global technology services and consulting leader, recognized for driving innovation in enterprise IT and cybersecurity. Known for its collaborative culture and digital transformation expertise, this Fortune 500 organization partners with top enterprises worldwide to elevate their security posture and resilience. Job Title –...

  • Unix L2/l3

    1 week ago

    India CosMic IT Full time

    Full Time - India - Posted 3 months ago - Applications have closed - CosMicIT - **CosMic IT** - Find Your Dream Job Here_ Hello Everyone, We at #CosMicIT are looking for a #Unix L2/L3 (Tentative) Job description: Must-Have: 1) As a Unix System Administrator, you will be responsible for the installation, configuration, and maintenance of our UNIX...

  • EUC Windows L2 Engineer

    4 days ago

    India Yoda Tech Full time

    Company DescriptionYoda Tech Pte. Ltd. is a Singapore-based company that focuses on dividing digitalization into small logical Micro initiatives with ready-to-use Micro-bots. The company aims to reduce IT operations spend by emphasizing Automate + Robotize, Power Application Development, Infrastructure, Maintenance, and Support.Job Summary:We are seeking a...

  • Technical Support Engineer- L2

    5 days ago

    India (Remote) Interface AI Full time US$ 90,000 - US$ 1,20,000 per year

    About UsAt , we empower financial institutions with our Intelligent Virtual Assistant (IVA), designed to automate customer inquiries and calls across multiple channels. Our IVA transforms call centers from cost centers into revenue generators by delivering exceptional financial insights and enabling upsell/cross-sell opportunities. Our advanced in-house...

  • EUC Windows L2 Engineer

    3 days ago

    India Yoda Tech Full time

    Company Description Yoda Tech Pte. Ltd. is a Singapore-based company that focuses on dividing digitalization into small logical Micro initiatives with ready-to-use Micro-bots. The company aims to reduce IT operations spend by emphasizing Automate + Robotize, Power Application Development, Infrastructure, Maintenance, and Support. Job Summary: We are...

  • Linux Support Engineer

    1 day ago

    India FR Consultancy (Middle East) Full time

    Role: Linux Support - L2 / L3 - IMS Banking - 2 roles Location: Riyadh, Saudi (Onsite)Type: Full time – Perm Visa: Sponsored incl. Family members, Insurance and other benefits Experience: 6+ years (L2), 10+ years (L3)Linux Virtual, RHEL, CentOS, Debian GNU, FreeBSD and Ubuntu, Non x86 Linux Provide L2-level support for Linux in a mission-critical...

  • Unix Support Engineer

    1 day ago

    India FR Consultancy (Middle East) Full time

    Role: Unix Support - L2 / L3 - IMS Banking - 2 roles Location: Riyadh, Saudi (Onsite)Type: Full time – Perm Visa: Sponsored incl. Family members, Insurance and other benefits Experience: 6+ years (L2), 10+ years (L3)Skills: Unix - AIX (6.Provide L2 or L3-level support for Unix in a mission-critical banking environment. Ensure compliance with PCI DSS,...