Miracle Software Systems

5 days ago

Vizag, Andhra Pradesh, India Miracle Software Systems (I) Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Primary Skills : Informatica, IDMC, Power exchance, PowerCenter, Azure

Responsibilities :


- Analyze Informatica platform bandwidth and recommend capacity scaling (up/down) based on usage patterns.

- Perform installation, configuration, maintenance, and upgrades for Linux, Unix, and Windows servers aligned with supported Informatica components.

- Recommend optimal hosting infrastructure based on usage, performance, and cost considerations.

- Support transactional replication across hosted servers in data centers.

- Design and implement disaster recovery solutions for mission-critical Informatica environments.

- Resolve performance issues within warehousing and trading system environments.

- Collaborate with DBAs to ensure database structures provide high performance, data integrity, recovery, and security.

- Monitor application servers, disk space, dump/core files, and other infrastructure metrics

using automated health check scripts.

- Manage production incidents via ServiceNow (or equivalent), ensuring resolution meets

committed SLAs.

- Tag repeated issues to problem records and document RCA findings for trend analysis and

continuous improvement.

- Participate in Change Advisory Board (CAB) meetings, support production deployments, and

manage rollback procedures as required.

- Manage and track certificates across environments and coordinate updates with business

teams.

- Facilitate daily knowledge transfer and internal alignment across MSS support teams.

- Attend and contribute to WSR, QBR, and YBR meetings with client stakeholders to share

insights, track performance, and plan improvements.

Daily Status Updates on key platform components :

- Informatica PowerCenter : Workflow status, job failures, system health.

- Informatica PowerExchange : Connectivity checks, session monitoring, error handling.

- IDMC / IICS and related Azure components (e.g., SQL, Storage) as applicable.

- Monitor Informatica workflows for delays, failures, and SLA adherence

- Monitor server performance, resource utilization, and availability across all supported

environments

- Support Informatica developers with deployment coordination, runtime troubleshooting, and

environment readiness

- Monitor and communicate any planned or ongoing maintenance, outages, or high-severity

escalations.

- Validate updates across all active SNOW tickets for incidents, changes, and service requests.

- Escalate deviations or priority issues per defined SLA and escalation matrix.

- Coordinate with stakeholders and internal teams to document any deviations from SOPs or

expected service behavior.

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