Receptionist

Job Overview:

The Receptionist will be the first point of contact for guests visiting the hotel and restaurant. This role requires excellent communication, hospitality, and organizational skills to ensure a warm welcome, efficient check-in/check-out process, and seamless coordination between lodging and dining services. The candidate will play a key role in enhancing guest satisfaction and maintaining the professional image of the establishment.

Key Responsibilities: Front Desk Operations

• Greet and welcome guests warmly upon arrival and assist with check-in and check-out procedures.
• Maintain an accurate record of room bookings, reservations, and cancellations.
• Handle guest inquiries regarding room availability, rates, amenities, and services offered.
• Provide information about local attractions, transportation, and restaurant menus.
• Ensure the front desk area is tidy, presentable, and well-stocked with necessary materials.

Customer Service

• Attend to guests' needs promptly and professionally, ensuring a pleasant and comfortable stay.
• Handle complaints or requests with patience and efficiency, escalating issues to management when necessary.
• Coordinate with housekeeping and kitchen staff to fulfill special guest requirements (e.g., room service, cleaning requests, food orders).
• Build positive relationships with guests to encourage repeat visits and referrals.

Communication & Coordination

• Maintain effective communication between the reception, housekeeping, kitchen, and management teams.
• Update daily reports on guest check-ins, check-outs, occupancy status, and payments.
• Inform restaurant staff of guest meal plans, timings, and any dietary preferences.

Cash Handling & Record Management

• Manage billing, invoicing, and cash/online payment transactions accurately.
• Maintain a record of daily transactions and submit end-of-day reports.
• Ensure proper documentation of guests as per hotel policy and legal requirements (e.g., ID verification).

General Administration

• Answer and route phone calls or emails in a courteous and timely manner.
• Assist with restaurant table bookings and guest feedback collection.
• Support management in maintaining guest databases and loyalty programs.

Skills & Qualifications:

• Graduate or Diploma in Hospitality Management or a related field preferred.
• Proven experience as a hotel receptionist, front office executive, or customer service representative.
• Excellent communication and interpersonal skills.
• Basic computer literacy (MS Office, hotel management software).
• Pleasant personality, grooming, and a customer-oriented attitude.
• Ability to multitask, stay organized, and work flexible shifts including weekends or holidays.

Reporting To:

Hotel Manager / Front Office Supervisor

Job Types: Full-time, Permanent

Pay: ₹8, ₹18,000.00 per month

Work Location: In person