Assistant Manager

7 days ago

Delhi, Delhi, India ACE Fidential Healthtech Services Full time US$ 80,000 - US$ 1,20,000 per year

Company Overview Ace Fidential Health is steered and guided by a team of industry experts in Revenue Cycle Management (RCM). Boosting over 20+ years of experience in medical billing and credentialing services, we possess advanced technical expertise. Our clientele encompasses 100+ practices and over 150+ providers throughout the USA. We provide customized medical billing solutions based on our wealth of experience. Our distinct identity is rooted in being a dependable partner that comprehends and addresses the shared concerns of medical providers

Position Summary

We are seeking a detail-driven, process-oriented professional to take on a hybrid role as Assistant Manager & Quality Analyst. This dual-function role will oversee the quality of day-to-day healthcare billing and RCM operations while supporting team leadership, performance management, and client coordination. The ideal candidate will bring hands-on expertise in U.S. healthcare billing along with the ability to lead process improvements, mentor team members, and ensure high compliance and quality standards.

Key Responsibilities

  • Perform audits of billing, coding, claim processing, and AR follow-ups to ensure accuracy and policy compliance.
  • Conduct root cause analysis of errors, claim denials, and payment delays; recommend corrective actions.
  • Track quality metrics and generate daily/weekly/monthly reports.
  • Ensure adherence to client-specific quality standards, SOPs, and SLAs.
  • Provide coaching, refresher training, and actionable feedback to operations teams.
  • Coordinate with clients, team leads, and internal stakeholders to resolve quality and process-related issues.
  • Identify opportunities for process improvements, automation, or training enhancements.
  • Manage escalations related to claim denials, billing rejections, or client quality concerns.
  • Conduct performance reviews, prepare team KPIs, and assist in workforce planning.

Required Qualifications

  • Graduation in any field
  • 3-6 years of experience in healthcare quality assurance, with at least 1 year in a team lead/assistant manager role
  • Strong understanding of U.S. healthcare RCM, billing cycles, CPT/ICD coding, and denial management
  • Excellent written and verbal communication skills for internal and client coordination
  • Proficiency in MS Excel, QA dashboards, reporting tools, and billing/EHR systems

Preferred Skills

  • Familiarity with HIPAA, CMS, and payer-specific compliance standards
  • Experience managing offshore teams or U.S. healthcare client processes
  • Willingness to work in rotational shifts (if required for U.S. time zones)

What We Offer

  • Competitive salary based on experience and role
  • 5-day work week.
  • Supportive team culture with high job satisfaction ratings
  • Skill development opportunities and leadership training
  • Career growth within the organization

If interested, please drop your resume at , or you can contact us at

Ace Fidential HealthTech Services

B1 637 2nd floor Janakpuri New Delhi

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