Software, Principal Technical Expert

1 week ago

Bengaluru, Karnataka, India Schneider Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Qualifications - Technical:

  • Bachelor of Engineering degree in electrical, electronic or computer science (or related field).
  • 6+ years of technical support experience in electrical industry.
  • 2+ years of experience in a role developing, deploying, testing or supporting SCADA applications.
  • 2+ years of experience in L4 support for energy monitoring and control applications.
  • Should have min 2 years' experience in Microsoft Web API
  • Good hand-on project expertise in Node js and its applications or similar technologies
  • Should have very good knowledge in Java script (js) , Type script (ts)
  • Should have very good knowledge in HTML5, CSS and LESS
  • Knowledge MS SQL Server is must
    • Experience in Power monitoring expert and ION meters and ION protocol is desirable. 
    • Knowledge of communication protocols and standards used in electrical industry.
    • The aptitude to resolve unique customer issues.
    • Good understanding of the power meter & insulation monitoring device range offers and its targeted customer applications.
    • Solid understanding of the building management and power management applications.
    • Strong power systems and metering expertise.

Qualifications – Soft skills:

  • Critical and lateral thinking ability.
  • Knowledge of troubleshooting techniques.
  • The ability to work proactively with development and support teams in the customer support lifecycle.
  • You are comfortable jumping in and quickly getting your "hands dirty" in new and unfamiliar code
  • Strong team approach, leveraging others and mentoring people based on experiences.
  • Inquisitive nature; a strong desire to understand the finer details of how things work.
  • Must be able to multi-task and work independently on assignments, while consistently meeting deadlines and SLAs.
  • Strong interpersonal, written and oral communication skills.
  • Must be able to display a courteous and professional demeanor with a positive attitude.

Key responsibilities:

  • Analyze customer escalations for prioritization
  • Support for the timely deliveries of the Project without compromise on the KPI & Quality Goals.
  • Analyze and provide right solutions/fixes for the existing issues or defects in the project
  • Responsible for design and development of new features in the project.
  • Should collaborate with other disciplines like verification & validation, quality, and whatever required by the project team
  • Managing customer expectations through resolution process.
  • Creation of necessary documentation for customer communication (5-Why, 8D, RCA, etc.).
  • Leading resolution on escalated customer incidents.
  • Leadership in process improvement for customer incident resolution.
  • Mentoring of Technical Support groups on new features and resolutions to common situations.
  • Building diagnostics tooling to help Technical Support teams identify issues themselves.
  • Creating digital assets to helping customers proactively.
  • Sharing key information through online technical communities.
  • Articulate and advocate for real customer scenarios to project teams.
  • Assist in project verification and validation activities, bringing in customer experiences.
  • Involvement in Systems Engineering activities based on customer experiences.
  • Involvement in project reviews and defect triage to highlight customer risks


  • Principal Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Harness Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while improving the developer experience. We offer solutions for every step of the...

  • Software, Principal Technical Expert

    2 weeks ago

    Bengaluru, Karnataka, India Schneider Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key responsibilities:Analyze customer escalations for prioritization Support for the timely deliveries of the Project without compromise on the KPI & Quality Goals.Analyze and provide right solutions/fixes for the existing issues or defects in the projectResponsible for design and development of new features in the project.Should collaborate with other...

  • Principal Software Engineer

    6 days ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are building a new Software Assurance Gateway team at OCI. Our mission is to build and operate a set of gateway services to ensure the security and integrity of the services running within a customer's tenancy. The team will develop, maintain and operationalize this new class of services with a high degree of resiliency, scalability and performance to...

  • IT Principal Software Engineer

    6 days ago

    Bengaluru, Karnataka, India Dell Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    IT Principal Software EngineerThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering...

  • Principal Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    DescriptionWe are building a new Software Assurance Gateway team at OCI. Our mission is to build and operate a set of gateway services to ensure the security and integrity of the services running within a customer's tenancy. The team will develop, maintain and operationalize this new class of services with a high degree of resiliency, scalability and...

  • Principal Software Engineer

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    As a Principal Software Engineer on the Dataplane team, you will design and develop major core components of Oracle's Virtual Cloud Network. You will be responsible for delivering high-speed packet processing architectures and other distributed systems that provide networking features such as TCP/UDP packet processing, access controls, metrics and monitoring...

  • Principal Software Engineer

    4 days ago

    Bengaluru, Karnataka, India Zerocater Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Come join an impactful Engineering team that works closely with our customers and Product to ship code every week. We value ownership, independence, collaboration, communication, and bias towards getting things done with measurable results. We are seeking a Principal Software Engineer with a focus on advanced technologies and innovative problem-solving...

  • Senior Principal Software Engineer

    4 days ago

    Bengaluru, Karnataka, India Dell Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.Join us to do the best work of...

  • Principal Software Engineer

    4 days ago

    Bengaluru, Karnataka, India Zerocater Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Come join an impactful Engineering team that works closely with our customers and Product to ship code every week. We value ownership, independence, collaboration, communication, and bias towards getting things done with measurable results. We are seeking a Principal Software Engineer with a focus on advanced technologies and innovative problem-solving...

  • Software Technical Expert

    2 weeks ago

    Bengaluru, Karnataka, India Schneider Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    BE/B.Tech/MCA in any branchSoftware Technical Expert – Data AnalyticsJob DescriptionMission: Being part of Schneider Electric energy management R&D Center in India, you are responsible to provide more insights which will help business to the selling of Schneider Electric products/solutions and services.Profile: You should be a well-rounded software...