Operations Executive:JMN

7 days ago

Greater Jaipur Area, India Blue Dart Full time ₹ 1 - ₹ 2 per year

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations and regular as well as on-time deposit of Cash collections at the Service Center. Also handling Outbound related activities like arranging timely pickups and connectivity.

  • Key Responsibilities

Responsibilities
Operational

  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service Centre inbound and Outbound operations at Gangtok.
  • Monitor the daily in scan and out scan of shipments and related paperwork
  • Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
  • Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier/ CMS collection staff/ Bank Deposit.
  • Ensure daily updation, allocation and collection OTM machines for deliveries
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc.
  • Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc.
  • Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution.
  • recheck exceptions of the previous day and ensure follow up of the same
  • Ensure safe handling of all shipments at the service center and report any damaged cases to the origin/ Area Security.
  • Handle security exceptions in the service center along with the security team
  • Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
  • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
  • Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
  • Ensure adequate manning in terms for full-time employees, PDAs etc
  • Generate and maintain MIS related to the service center

People

  • Provide direction, guidance and support to all employees to help them discharge their duties effectively
  • Key Result Areas

S. No
Key Result Areas
Key Performance Indicators
Drive service quality and excellence

  • EDD Performance 90%
  • % undelivered shipments
  • Reduction Return to origin (RTOs)
  • Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
  • Achievement of target NPS Scores for the service center
  • COD cash tally (Number of instances of errors in cash tally)

Drive Operations Process Efficiency and capability

  • increase in operational productivity in the service center
  • Shipments/FTE
  • Net stops / FTE

Ensure Performance Driven Culture

  • Adherence to Performance Management system timelines and guidelines

Drive employee morale and engagement

  • Minimize staff level Attrition