Process Associates

About Us:
At Ecorgy Solutions, we are revolutionizing support services in the U.S. home health industry by delivering accurate, efficient, and compliant backend operations. Our mission is to enhance the quality and efficiency of patient care through strong backend processes that ensure timely service delivery, regulatory compliance, and data integrity.

Role Overview:
To support our U.S. home health operations, we are looking for detail-oriented and dedicated Process Associates who are passionate about making an impact behind the scenes. You will play a vital role in managing backend operations for U.S.-based home health clients. This includes reviewing clinical documentation, updating patient records, coordinating with internal teams, and ensuring timely and accurate data entry.

Roles/Responsibilities include but not limited to:

• Facilitate end-to-end coordination of patient care activities including scheduling, follow-ups, interdisciplinary referrals, and lab result tracking.
• Act as a liaison between clinicians and care teams, ensuring timely communication, visit confirmations, and updates on patient care requirements.
• Monitor and manage clinical communication through email and fax, ensuring all incoming and outgoing correspondence is actioned promptly.
• Schedule clinician visits according to prescribed frequencies and obtain required visit authorizations from appropriate authorities.
• Coordinate and manage workflows for healthcare professionals to ensure timely and efficient task execution, minimizing care delays.
• Act as the primary point of contact for clinician queries regarding assigned patient groups and provide timely responses.
• Identify and report urgent or unresolved issues to Team Leads on a real-time basis for immediate resolution.
• Perform additional administrative or coordination tasks as delegated by the leadership team to support operational goals.

Qualifications:

• Any degree. MBA is an advantage
• 2 to 5 years of backend operations experience. (Preferably BPO Industry)
• Excellent English communication skills
• Proficiency in MS Office
• Willing to work in Night shifts (9:30PM to 6:30AM) from Trivandrum office location
• Immediate joiners preferred
• Candidates from Trivandrum or near by locations preferred.

Benefits:

Join us for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.

Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits? Call us at

To apply, send your resume to [email protected]

Job Types: Full-time, Permanent

Pay: ₹16, ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• US shift

Application Question(s):

• How many years of experience do you have in backend BPO operations?
• Have you worked in an International process?
• Are you willing to work regular night shifts (9:30 PM to 6:30 AM) from our office location?
• We must fill this position urgently. Can you start immediately?

Work Location: In person

Application Deadline: 02/06/2025