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Manager

2 weeks ago

Gurgaon, Haryana, India EXL Full time
Description
Error free service delivery and operations management. Should have worked in end to end Collections process across regionsEffective Client interactions and escalation managementEnsure compliance with internal policies and procedures, external regulations and information security standards ;Strong people leader - Mentoring team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned ;Driving Quality initiatives in the process to attain measurable positive results. ;Productivity Improvement ;Create reports on a daily, weekly & monthly basis for performance review with the onshore team ;Capture metrics in the process & analyze trends to take proactive measures ;Maintain updates folder by documenting new scenarios in the process & revise process documents ;Own business reviews with the clients & internal management ;Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns ;Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators) ;