Claims Associate

1 week ago

Bengaluru, Karnataka, India Digit Insurance Full time

Claims Associate HealthClaims CRM

Position Description

Be the voice and bridge of Digits health claims teamdeliveringexceptional service and communication to clients, partners, and internalstakeholders. Youll manage end-to-end claim servicing and play a key role inrelationship building and process awareness.

Key Responsibilities

  • Manage inbound and outbound calls/emails, resolving queries related tohealth claims swiftly and empathetically.
  • Provide end-to-end service to clients, ensuring all touchpointsSales, HR, Brokers, Agentsare engagedand informed.
  • Act as the central coordinator for query resolution by working closely withinternal teams (processing, tech, product, etc.).
  • Conduct interactive sessions with employees/HR to explain coverage, processes,and share claim insights or performance reports.
  • Promote digital usage of platformseducate clients about claims portals, mobile apps,WhatsApp, and other self-serve tools.
  • Represent Digit in in-person client meetings, addressing concerns, sharing updates, or rolling out claimprocess training.

Experience & Skills Required

Experience: Minimum 1 year of client servicing or CRM experience, preferablyin health insurance or wellness industry.

Technology:

oBasic proficiency in MS Office (Excel, Word, PowerPoint)

oComfortable with CRM tools, ticketing systems, and dashboards.

Behavioural Traits:

oStrong communication and active listening skills

oAssertiveness while handling escalations

oProactive mindset in anticipating client needs and solving issues

Education &Qualification

Qualification: Graduation or Post-Graduation in any discipline

Preferred Background: Healthcare, Insurance, Customer Success, or Corporate Servicing

What You Bring to Digit

You ensure every travel claim is handled with speed, accuracy, andempathymaking stressful journeys easier for our customers.

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