Application Support

2 weeks ago

PunePimpriChinchwad Area, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Commerce/Business

Travel Percentage
0%

Application Support (SQL) – Rotational Shifts (24/7)
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you~ Are you FIS?

About The Role

  • Provide L1/L2 level support for the clients based across the globe
  • Effectively coordinate among internal teams and provide world class client experience

About The Team

  • We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc
  • We have follow-the-sun models in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients unique client-product combinations covered)
  • Our role requirements range from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
  • We are a strong team of 560+ clients facing staff with a strong ITIL mindset and solution driven philosophy
  • We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
  • We use cutting edge & in-market tools and data governance using AI/ML to provide clients with intelligence to conduct their business

What You Will Be Doing

  • Support – help clients resolve problems related to the Investor Service Manager/Private Capital Suite application and other associated applications related to it
  • Excellent communication skills
  • Experience of supporting windows application
  • Identify and resolve technical/IT issues
  • Working with clients to help them get the most out of our product and other associated applications
  • Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation
  • Attention to detail and methodical working style

What You Will Need

  • 1-3 years of experience working in – Experience into Production support, basic SQL, checking logs, understanding of Servers, VM's, understanding of Fund accounting, KYC, AML, Private Equity, Change management, handling incidents.
  • Excellent oral and written communications skills
  • Strong windows troubleshooting skills
  • Basic Microsoft Windows environment knowledge such as user rights, networking, administration and server configurations
  • Basic MS SQL knowledge
  • Understanding of ticketing tools, change management, SDLC

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Application Support Specialist

    1 week ago

    Pune/Pimpri-Chinchwad Area, India QAD Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Organization OverviewCompany DescriptionQAD Redzonehelps manufacturers make more stuff for less while greatly improving the employee experience. We make frontline workers more engaged and more productive, so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching. There's...

  • Principal - Application Customization

    2 days ago

    Pune/Pimpri-Chinchwad Area, India NielsenIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionPrincipal Engineer-OneStreamChennai/PuneAbout The JobThis role serves as a key technical contributor within our OneStream application team, offering high visibility across multiple phases of future development. It encompasses both strategic initiatives and the ongoing administration and support of the OneStream platform. Core responsibilities...

  • Application Security Engineer Team Leader

    1 week ago

    Pune/Pimpri-Chinchwad Area, India Checkmarx Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Who are we?Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx,...

  • Application Developer – EAI

    5 days ago

    Pune/Pimpri-Chinchwad Area, India SWITS DIGITAL Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job TitleApplication Developer – EAI (Sterling Integrator / Connect:Direct)ExperienceTotal Experience: 5 yearsRelevant Experience: 3–5 yearsLocationsChennai / PuneMandatory Skills (Must Have)Connect:Direct installation & configuration (Unix and Windows)Secure+ with SSL encryption & certificate managementSterling Integrator (administration, clustering,...

  • Lead Application Engineer I

    7 days ago

    Pune/Pimpri-Chinchwad Area, India Johnson Controls Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the...

  • Senior Application Security Engineer

    2 weeks ago

    Pune/Pimpri-Chinchwad Area, India Strategy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    *Company Description*MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a...

  • Application Engineer

    2 days ago

    Pune/Pimpri-Chinchwad Area, India Johnson Controls Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the...

  • Technical Support Engineer II

    1 week ago

    Pune/Pimpri-Chinchwad Area, India TraceLink Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company overview:TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Founded in 2009 with the simple mission of protecting patients, today...

  • Desktop support Lead

    7 days ago

    Pune/Pimpri-Chinchwad Area, India WNS Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Senior Application Development Engineer

    2 weeks ago

    Pune/Pimpri-Chinchwad Area, India Procore Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionAs a Salesforce Developer at Procore, you'll join our Business Systems team responsible for the architecture, development, administration, and maintenance of the ecosystem. This is a tremendous opportunity to build solutions that support the backbone operations of our business.This position will report to the Manager GTM Systems and will be...