Customer Care Executive

2 days ago


Mangalore, Karnataka, India Mphasis Full time

Walk in Drive held at Mphasis Mangalore for a
Voice process
. Interested candidate please attend the walk in drive on the below address

Interview date:
From 26th Nov to 5th of December 2025

Interview time
: 10.30 am to 5pm

Job Description

Job Title:
Customer Support Officer - BPO

Work Location:
Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka
(Work from office)

Shift time:
M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available uptill 25 kms from office location
(Night shifts only)

Role & responsibilities

  • Respond to customer queries via inbound/outbound calls and emails within defined SLAs
  • Record interaction using client system with proper classification
  • Refer Knowledge base and perform task as per defined process
  • Follow up and closure of interactions to ensure customer satisfaction
  • Passionate about customer service
  • Comfortable with Rotational shifts, extended working hours and weekly offs.
  • Candidate should clear the V&A and online typing tests

Preferred candidate profile

  • Operating the computer- Intermediate
  • MS Office - Intermediate
  • Avaya/Phone Operating skills Beginner
  • Fluent in Spoken and written English with effective Business Communication
  • Communication in neutral accent over phone
  • Active listening and probing skills
  • Basic knowledge of Insurance
  • Graduate freshers with excellent communication skills
  • Analytical skills


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