QA and bpo traîner-females only

6 days ago

Saket Delhi Delhi, India ThinkBiz Consulting Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Quality Analyst and Trainer – only female candidate required Job Summary: We are seeking a detail-oriented and performance-driven Training & QA Specialist (Call Auditor) to join our team. The role is responsible for monitoring, evaluating, and enhancing the quality of inbound and outbound calls Key Responsibilities: Quality Assurance (Call Auditing): Training:  Monitor and evaluate agent interactions (calls, chats, and emails) based on pre-defined quality parameters.  Conduct regular call audits to identify areas of improvement and adherence to compliance.  Provide structured feedback to agents and team leaders.  Maintain records of audits and performance trends.  Generate QA reports and dashboards to share with management.  Identify recurring issues and recommend process or training improvements.  Ensure all customer interactions are in line with internal policies and external regulations (e.g., GDPR, HIPAA, etc., if applicable).  Design, deliver, and continuously improve training programs for new hires and existing agents.  Conduct product/process training and soft skills sessions.  Collaborate with SMEs and team leads to ensure training content is up to date.  Facilitate refresher training based on audit findings and performance gaps.  Evaluate training effectiveness through assessments, feedback, and performance data.  Create and maintain training materials, SOPs, and knowledge base articles. Key Skills & Qualifications:  Proven experience in QA and/or training roles in a call center/BPO environment.  Strong analytical and listening skills.  Ability to give constructive feedback and motivate agents.  Excellent communication and presentation skills.  Proficiency in QA tools, call recording systems, and CRM software.  Knowledge of customer service best practices and quality frameworks (e.g., COPC, Six Sigma, etc.) is a plus.  High attention to detail and organizational skills. Benefits : Shift timings- 4am to 1pm Saturday half day Sunday fixed off One side cab Location - Saket Salary up to 20- 25k Only experienced candidates required

F2f interview

Send cv

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

Speak with the employer

  • QA and Bpo Traîner-females Only

    7 days ago

    Saket, Delhi, Delhi, India thinkbiz consulting Full time

    F2f interview **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person **Speak with the employer** +91 9205936567

  • QA (Female) Fmcg

    2 weeks ago

    Naraina Ind. Area, Delhi, Delhi, India Career Planto Pvt ltd Full time

    Dear Jobseeker, We are hiring QA (Female) for Fmcg company. female who did internship or experience in spices or masala or snacks company only apply. only face to face interview can be done. Position - QA Executive Location - Naraina delhi Experience - fresher to 1 yrs Salary - upto 15k Note: Batcher or master degree in food techology...

  • Tellecaller (Female Only)

    1 week ago

    Saket, Delhi, Delhi, India Dr. Raina's Safe Hands Full time

    **Tellecaller (Female Only)** - Make outbound calls to prospective customers. - Introduce and explain company services to customers over the phone. - Answer customer queries and address concerns in a polite and professional manner. - Maintain accurate records of customer interactions, feedback, and follow-up tasks. - Follow up on leads and maintain...

  • QA- Autmation and Manual

    2 weeks ago

    Delhi, Delhi, India Tech four Engineering Solutions Pvt Ltd Full time

    QA Automation + Manual Testing Exp - 3 to 4 yrs Location - Sarita Vihar Contact-8076770257 Female Vacancy **Job Types**: Full-time, Permanent Pay: ₹259,755.09 - ₹709,677.40 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday **Education**: - Bachelor's (preferred) **Experience**: - total work:...

  • Academic Counsellor

    2 weeks ago

    Delhi, Delhi, India Edge Excellence and Learning LLP Full time

    **Responsibilities** - Providing counselling face to face, over the telephone, or online - Building a relationship of trust and respect with students - Listening to students' concerns, empathising with them, and helping them to see things more clearly or in a different way **Qualifications** Excellent verbal and written of Minimum 2 years of experience in...

  • WFH - HR Recruiter Hiring only female, Delhi/ bengaluru/Hyderabad

    5 days ago

    Delhi, NCR, India Creative Hands HR Full time ₹ 80,000 - ₹ 1,20,000 per year

    WFH Hr Recruiter - candidates who are serious about work only apply. This is full time job.Candidate must be from- Delhi/ bengaluru/HyderabadMinimum 1 yr experience in recruitment is required - Specially BPO hirings, working in HR Consultancy, hiring for BPO & volume business.IT, sales & marketing requirements. We are looking for candidates from Chennai...

  • Executive Assistant Female Only

    1 day ago

    Saket, India Giridhar Placement & Services Full time

    **Executive Assistant (Female Only)** Company & Industry **Industry**: Defence Products - Trading Location Sainik Farms, Saket, New Delhi ⏰ Job Timings 9:00 AM - 6:30 PM (Monday to Friday) Salary ₹40,000 - ₹45,000 per month Job Summary Key Responsibilities Based on industry-standard responsibilities, you'll likely: - **Manage calendars and...

  • Sales Co-ordinator( Female)

    6 days ago

    Kirti Nagar, Delhi, Delhi, India Apogee Service Pvt. Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Profile - Sales CoordinatorMust have 1yr sales experience in BPO/Manufacturing/ Trading.Must have excellent communication skill in English & Hindi.Candidate with with English + Hindi + Bengali also preferred.Only female candidates are required.Salary range upto 30KShift - Day shift6 days working & 1 day off.Immediate joiner required.Job Type: Full-timePay:...

  • Accounts Executive

    1 week ago

    Mahipalpur, Delhi, Delhi, India Manish Freight and Logistics pvt. ltd. Full time

    **Job description** Hi, Greetings from MANISH FREIGHT AND LOGISTICS PVT. LTD! We have Requirement of " Accounts Executive (1-2Yrs)"_ in Delhi (Mahipalpur) location to Hire position for long term. **Only for females** Experience: 0 - 1 year **Salary**: 17-25000 per Month Location: Mahipalpur) - New Delhi Keys & responsibilities Knowledge about Accounts...

  • Call Centre BPO Executive

    2 weeks ago

    Nangloi, Delhi-NCR, India Fitness Ayurveda Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    We are looking for enthusiastic and professional BPO Executives (Female Candidates Only) to join our dynamic team. The ideal candidate will have excellent communication skills and a client-focused approach, capable of engaging in both video and audio interactions in a professional environment.Roles and Responsibilities:Communicate with clients via video and...