USI - EH 26 - MF BEL - Accountancy Application Support - Analyst - HYD

Application Support Analyst

Join the team which delivers appropriate support for Accountancy business applications for the Belgium member firm.

Work you'll do

The key job responsibilities include the following:

You will strengthen our Business Applications Team. This team provides day-to-day practical support to our accountants, tax specialists and lawyers in the use of our 'business applications'.

• As an application support assistant, you are responsible for answering informative, functional and technical questions from our internal clients (accountants and tax specialists) regarding software applications via ServiceNow and/or by telephone. You analyse the problem and search for solutions, together with your colleagues if needed.
• You provide support and follow-up of standard business processes, and you are involved in project follow-up.
• You oversee uniform software use and enforce the use of internal guidelines.
• You register reported problems, and you are co-responsible for taking initiatives to increase client satisfaction.
• You assist in the quality control of internally developed tools and applications including testing so that our internal clients can perform their work correctly and on time.
• as well as of our internal team guidelines.

While performing these different activities, you will gradually acquire a broad knowledge of our tools and applications.

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM

The team

The Shared Services team at Hyderabad supports the Deloitte organization in Belgium with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

Required:

• You are fluent in English, both written and by telephone.
• You have a thorough knowledge of basic PC software, like Excel, Word, Outlook, Teams….
• You can work independently, plan ahead and are flexible in adapting your schedule for urgent assignments.
• You are solution and customer oriented, with great perseverance.
• You are eager to learn, conscientious, stress resistant and have a positive attitude.
• You are an initiator and a real team player.

Preferred:

• You have an affinity with the Accountancy world.
• Knowledge of ServiceNow, Exact Online and Silverfin is a plus.
• Some help desk experience is a plus.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 311456