Restaurant Captain

2 weeks ago

Rishikesh, Uttarakhand, India Dhaba 90'S Full time ₹ 6,00,000 - ₹ 8,00,000 per year
  • 1. Guest Welcome & HospitalityGreet every guest with a smile and "Namaste / Sat Sri Akal."
  • Help customers find comfortable seating depending on their group size.
  • Offer water immediately and ensure quick service from the start.
  • Maintain friendly and respectful behavior with all travelers, families, and tempo drivers.
  • 2. Order Taking & CoordinationTake orders clearly and repeat them to confirm accuracy.
  • Suggest popular items like Special Thali, Paneer Butter Masala, Desi Ghee Tadka Dal, etc.
  • Write clear KOT (Kitchen Order Ticket) and hand it over to the kitchen without delay.
  • Maintain communication between kitchen and waiter for each order's timing.
  • Handle takeaway and parcel orders carefully with correct packing and billing.
  • 3. Food Service SupervisionEnsure each dish is served hot, fresh, and correctly presented.
  • Guide waiters to serve food in proper sequence — starters first, then main course.
  • Check every plate before serving to avoid wrong or incomplete orders.
  • Make sure water, salad, chutney, and condiments are available on all tables.
  • 4. Customer Experience & FeedbackVisit each table once food is served to confirm guest satisfaction.
  • Handle complaints politely (like delay, taste, or missing item) and resolve fast.
  • Share feedback with the kitchen or manager for quality improvement.
  • Ensure all customers leave with a good impression and thank them while leaving.
  • 5. Team ManagementAssign duties to waiters, helpers, and cleaners at start of each shift.
  • Check that all service staff are well-dressed in uniform and maintain hygiene.
  • Train new waiters in order-taking, table setting, and polite communication.
  • Maintain discipline — no mobile use, gossip, or arguments during duty.
  • Motivate team during rush hours and ensure coordination among all staff.
  • 6. Billing & Cash HandlingCross-check bills before giving to customers.
  • Ensure accurate billing for dine-in, takeaway, and parcel orders.
  • Support in handling UPI, cash, or card payments and record properly.
  • Hand over all collected cash and bills to the cashier or manager at shift end.
  • 7. Hygiene, Cleanliness & SetupInspect tables, chairs, and counters before opening the dhaba.
  • Ensure proper cleaning after every guest leaves.
  • Maintain handwashing, personal hygiene, and cleanliness of staff uniforms.
  • Keep napkins, tissues, cutlery, and water jugs filled at all times.
  • Check washbasin, dustbin, and surrounding area are always clean.
  • 8. Stock & Inventory ControlMonitor daily usage of plates, glasses, tissues, and mineral water bottles.
  • Report breakage or shortage of crockery, cutlery, or service items to management.
  • Maintain small service stock of spoons, plates, chutney bowls, and tissues for rush hours.
  • 9. Coordination with Kitchen & ManagementCommunicate order priority and special instructions (less spicy, no onion, Jain food, etc.) clearly to kitchen.
  • Inform kitchen about repeat or large table orders in advance.
  • Give regular updates to management on table occupancy and rush time.
  • Report any kitchen delay, customer complaint, or equipment problem immediately.
  • 10. Sales & PromotionEncourage guests to try special dishes or new menu items.
  • Promote family thali, combo meals, and tea/snacks during peak hours.
  • Inform travelers and tempo drivers about parking and food packages.
  • Support management in marketing feedback and promotional offers.
  • 11. End of Shift DutiesCheck all tables and service areas are clean and arranged for next shift.
  • Submit sales summary, KOT slips, and pending bills to manager.
  • Update inventory used during the day (tissues, water bottles, etc.).
  • Record any issue faced during the shift (guest complaint, staff absence, etc.).
  • 12. Extra Duties (as per Dhaba 90's Operations)Help during special occasions or bulk orders (group booking, buses, or events).
  • Supervise parking coordination when dhaba is crowded.
  • Ensure polite behavior with drivers and families even during busy hours.
  • Support in managing parcel counter or cold drink section when required.
  • Maintain calm, teamwork, and positivity during peak rush times.

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