Cloud Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India CESIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year
CES has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Large Enterprises. CES has been delivering services to some of the leading Fortune 500 Companies including Automotive, AgTech, Bio Science, EdTech, FinTech, Manufacturing, Online Retailers, and Investment Banks. These are long-term relationships of more than 10 years and are nurtured by not only our commitment to timely delivery of quality services but also due to our investments and innovations in their technology roadmap. As an organization, we are in an exponential growth phase with a consistent focus on continuous improvement, process-oriented culture, and a true partnership mindset with our customers. We are looking for the right qualified and committed individuals to play an exceptional role as well as to support our accelerated growth.
You can learn more about us at:
We are seeking a Cloud Support Engineer with strong expertise in Okta, Azure Active Directory, and Microsoft Exchange to manage and support our enterprise identity and messaging platforms. The role involves administering user accounts, configuring authentication and access policies, managing mailbox services, troubleshooting SSO/MFA issues, and maintaining hybrid identity environments. The ideal candidate will have hands-on experience with directory synchronization, email flow troubleshooting, and PowerShell automation, along with strong problem-solving skills and the ability to work effectively under pressure.   Key Responsibilities:
  • Provide operational support and troubleshooting for Okta, Azure Active Directory, and Microsoft Exchange.
  • Manage user provisioning, de-provisioning, and access control across identity platforms.
  • Configure and maintain Okta tenant settings, application integrations, and Single Sign-On (SSO) setups.
  • Administer Azure AD objects, conditional access policies, MFA configurations, and group memberships.
  • Support and manage Exchange Online and on-premises Exchange environments.
  • Troubleshoot email flow, mailbox issues, and transport rules.
  • Monitor service health, investigate incidents, and perform root cause analysis.
  • Maintain hybrid identity environments and directory synchronization (Azure AD Connect).
  • Automate routine tasks using PowerShell and scripting tools.
  • Collaborate with internal teams and vendors for escalated issue resolution.
Required Skills & Experience:
  • 3+ years of experience in enterprise identity and messaging support.
  • Strong knowledge of Okta administration and application integration.
  • Hands-on experience with Azure AD (hybrid setups, conditional access, MFA).
  • Proficiency in Microsoft Exchange Online and on-premises Exchange administration.
  • Understanding of authentication protocols (SAML, OAuth, OpenID Connect).
  • Experience with Azure AD Connect and directory synchronization.
  • Strong PowerShell scripting skills for automation and reporting.
  • Excellent troubleshooting, documentation, and communication skills.
Preferred Qualifications: Okta Certified Professional or higher.

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