Manager, GBS

The Kraft Heinz Change Management Office (CMO), which sits within the Global Business Services (GBS) organization, strives to drive organizational and behavioral change, by owning the planning and execution of change management strategies and plans for projects throughout the organization. You are an ideal candidate if you are highly organized, have a solid track record of successfully leading the change management plans of global, complex programs, have strong communication skills, can work across multiple time zones and excel in a fast-paced environment with rapid change.

Primary Responsibilities

• Manage change management efforts across multiple complex projects/programs simultaneously
• Report to Group Lead, GBS Global Change Management, share regular Change Management status and progress, and escalate project issues and risks as required
• Leverage the KraftHeinz Change Management Methodology (Make it REAL, Make it WORK, Make it LAST) to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects
• Perform detailed Change Impact Assessments on projects in order to understand the impacted stakeholders, how they're impacted and when, as well as the recommended interventions by audience
• Perform Stakeholder Analysis in order to determine how to effectively manage the key stakeholders who are impacted by the project
• Develop the Case for Change in order to define the key messaging required by audience
• Create detailed and proactive Communication Plans and develop strong project communications
• Partner with GBS Communication Specialist to ensure key project messaging is communicated appropriately leveraging the proper communication channels, branding/templates and timing
• Provide strategic insight into the development of training and deployment plans
• Present Change Management status, issues and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making
• Develop comprehensive Change Management Plans by project and effectively manage and execute against those plans
• Partner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelines
• Manage training development, logistics and delivery plans for implementation of changes
• Measure change sentiment and/or commitment by performing Change Readiness Assessments pre-go-live, as well as post go-live feedback surveys, and adjust Change Management Plans accordingly
• Gather Lessons Learned and share with Project and Change Management Teams in order to continue to adapt and improve our approaches each time
• Act as a coach for Leaders in helping them fulfill the role of Change Sponsor on projects

Qualifications

• Proven experience (min 4 years) in Organizational/Enterprise Change Management on a global scale; Change Management Education and/or Certification Preferred
• Proven experience as a Change Manager and/or applying change management principles, methodologies and tools in a professional corporate environment
• Impeccable verbal and written communication skills
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Effective at building strong working relationships at all levels of the organization
• Excellent work ethic with the ability to meet deadlines
• Strong presentation, interpersonal, analytical and critical thinking skills 
• Exceptional problem-solving skills with demonstrated ability to structure complex problems, develop solutions and craft high quality presentations
• Process improvement skills with continuous improvement mindset, and demonstrated ability to optimize solutions based on feedback, insights and data
• Competent in dealing with ambiguity and possesses a solutions-oriented approach
• Excellent organizational skills with strong attention to detail and ability to manage change management efforts across multiple complex projects simultaneously
• Flexibility to adjust to new demands with a sense of urgency. Must have the ability to embrace a highly dynamic, fast-paced environment with rapid change
• Demonstrated ability to collaborate with teams while maintaining focus on outcomes and/or removing barriers
• A team player with energy and enthusiasm to motivate and engage others
• Highly proficient PC skills (specifically MS Excel, Word, PowerPoint, SharePoint and Outlook required)
• Experience applying Change Management within Food/Beverage Industry and/or Global Business Services (GBS) organizations is a bonus

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.