Insurance Service Operations Execution Analyst II

Job Description

Capgemini is seeking a highly skilled and detail-oriented Operations Execution Analyst II to join our team to work for a top 10 US Insurance Carrier.

This team is responsible for project execution and change management related to complex and core operational initiatives within Service Operations. They deliver business analytics and propose problem resolution alternatives while uncovering solutions focused on organizational and experience improvements. Additionally, the team is dedicated to process improvement and solution design, ensuring that operational efficiencies are consistently enhanced.

Our Client is one of the United States largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one of the largest Insurance Groups in the world.

Location: Pune, India

Responsibilities

• Complete data and root cause analysis to make data-driven recommendations for process improvements.
• Build communication change plans for large and small employee groups.
• Assess and quantify the impact of headwinds and tailwinds on contact center staffing.
• Develop cost-benefit analyses.
• Demonstrate strong written and verbal communication skills.
• Ability to tell a story with data.
• Work independently and collaboratively in group settings as needed.

Requirements Work Experience in This Field:

• Minimum Required: 1-3 years
• Preferred: 4-6 years
• Project and Change Management experience

English Proficiency:

• Minimum Required: Fluent
• Preferred: Fluent

Required Education:

• Minimum Required: Bachelors Degree
• Certifications: Change Management preferred

Preferred Branches of Study:

• Data and Analytics
• Project Management
• Business Operations

Other Critical Skills:

• Root Cause Analysis: Intermediate
• Data Analysis: Intermediate
• Project Management: Intermediate (required)
• Change Management: Intermediate (required)
• FTE Modeling: Intermediate (sizing and impact assessment experience preferred)
• Ability to Tell Stories with Data: Entry Level
• Contact Center Analysis: Intermediate
• Strong written and verbal communication skills.
• Work independently and collaboratively in group settings as needed.

Software / Tool Skills:

• Office Suite: Intermediate (4-6 years) (Required, specifically Excel, Powerpoint, Power BI, Power Apps)
• Salesforce: Intermediate (4-6 years) (Preferred)
• Power BI: Entry Level (1-3 years)
• Quickbase: Entry Level (1-3 years)
• Guidewire Policy Center: Entry Level (1-3 years)
• Duck Creek: Entry Level (1-3 years)
• Clarabridge and/or Speech Analytics Tools: Entry Level (1-3 years)

Working Hours:

• Training/Onboarding:
  • 2 weeks during US business hours
• Team Meetings:
  • 1 time per quarter
• 1:1 Meetings:
  • People leader and employee will collaborate to identify mutually convenient times for 1:1 meetings

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group had 22.5 billion in revenues in 2023.

Learn more about Capgemini

Locations: Pune, Maharashtra, India

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