Security Analyst I

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

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We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise

General Summary:

The Security Analyst I is responsible for performing necessary operational activities, including reviewing alerts and monitoring client data sources for security-related threats and breaches. This role works in partnership with the Security Services team to stay current on threats, vulnerabilities, and exploits across the industry.

Essential Duties & Responsibilities:

• Provides support to the Security Services team, with a high attention to detail
• Researches, analyzes, and documents findings
• Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools
• Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity
• Assists with SIEM rule modification, notification pathways, and other system configuration management
• Analyzes process workflows and identifies problems
• Works with colleagues to understand processes and deliverables across the organization
• Adheres to relevant policies, procedures, standards, and security practices
• Delivers and prioritizes customers satisfaction
• Aids and facilitates partner communications, resolutions, and escalations
• Follows escalation procedures for interfacing with other SOC teams

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with close supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• Strong and professional verbal and written communication skills
• Knowledge of general IT concepts and systems troubleshooting
• Ability to work in a fast-paced, dynamic environment with a high level of patience
• Excellent organizational skills
• Ability to manage, prioritize, and multitask

Educational/Vocational/Previous Experience Recommendations:

• Bachelor's degree in a related field or equivalent business experience
• 1+ years of relevant experience
• Preferred: Network+, Linux+, Security+, CySA+ or other related certifications

Working Conditions:

• Hybrid (Thrice a week from the office)
• Shift 24/7

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or