Site Reliability Engineer

2 weeks ago

Bengaluru, Karnataka, India iTheme Consulting Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Site Reliability Engineer (SRE)


We are hiring a Site Reliability Engineer (SRE) to support the night-time operations of a mission-critical banking platform for a US-based enterprise client. This is a permanent night shift role tailored for experienced engineers who thrive in production environments and bring a proactive approach to incident resolution and automation.

You will work on system monitoring, incident response, and platform stability-while also improving observability, creating automation scripts, and collaborating with developers and DevOps teams. You wont just respond to alerts-youll help prevent them.

Work Mode : Permanent Night Shift

Note : This is a fixed night shift role. Candidates must have prior experience or explicitly confirm readiness for permanent US-time zone shifts.

Key Responsibilities :


- Monitor system health, SLIs/SLOs, and infrastructure using tools like Prometheus, Grafana, ELK, Stackdriver, etc.

- Lead incident triage for P1/P2 alerts, engage in war rooms, update tickets (JIRA/SNOW), and participate in post-incident RCA documentation.

- Create or enhance automation scripts (Bash/Python) for log ingestion, alert suppression, auto-recovery, and health checks.

- Analyze application runtime issues-such as JVM logs, memory usage, GC pauses, or thread deadlocks-to support root cause analysis.

- Participate in daily DevOps/SRE standups, collaborating closely with engineering teams to improve production reliability.

- Handle database performance alerts (Oracle/Postgres) and collaborate with DBAs or developers to resolve backend bottlenecks.

- Track and interpret SLO breaches, availability metrics, and system latencies to enforce production SLAs.

Core Skills & Expertise :


Must-Have Technical Skills :

- Experience with Grafana, Prometheus, ELK Stack, or Stackdriver. Able to define alerts, read logs, and correlate cross-system issues.

- Full ownership of P1/P2 incidents - including triage, ticketing, stakeholder communication, and RCA participation.

- Proficient in Bash or Python scripting to automate routine SRE tasks and recovery workflows.

- Experience managing production workloads on GCP, AWS, or Azure, with ability to inspect cloud logs, VM status, networking, and storage configurations.

- Familiar with concepts like error budgets, latency thresholds, and SLO tracking. Capable of interpreting breaches and reporting anomalies.

- Able to spot symptoms of JVM issues like GC pauses, memory leaks, thread contention, and raise appropriate diagnostics.

- Identify backend delays or errors from logs and assist in pinpointing query or connection-related issues.

- Strong communication skills to work with distributed teams during escalations, code fixes, or configuration changes.

- Must be fully aligned to a permanent night shift (US time) and self-sufficient in a remote-first environment.

Nice-to-Have Skills :


- Familiarity with ServiceNow, change advisory boards, rollback planning, and structured release processes.

- Experience monitoring CPU, memory, and traffic metrics to recommend infrastructure scale-up/down strategies.

- Exposure to embedding SRE gates, smoke tests, or health validations in CI pipelines like Jenkins or GitHub Actions.

- Basic understanding of tools like SLO Generator or Datadog for automated budget tracking and alerting.

- Can interpret Terraform code related to monitoring, infrastructure, or alert rules. Not required to author full modules.

- Holding a GCP Associate Cloud Engineer or similar certification is a plus but not mandatory.

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