Senior Specialist

Title and Summary

Senior Specialist - Product Management - Custom Analytics & AI SolutionsOverview

Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

The D&S global product team is seeking a Manager of Product Management to support the evolution and expansion of the Data, Analytics, and AI product suite. This is an individual contributor role for an experienced Product Manager, reporting into the Director of Product Management.

You will closely collaborate with ACS teams to accelerate growth of the business

You will work hands-on with engineers, designers, and other product managers to design and build products and solutions based on our analytics consulting work

You will partner closely with regional product, BD, sales, compliance, and UI/UX teams to shape the strategy, create demand, and grow the adoption of these products.

You will support go-to-market execution, ensure product-market fit through continuous feedback loops, and lead initiatives that strengthen Mastercards position as a data and analytics partner of choice.

Product Management in Data & Services at Mastercard

Translate a deep understanding of our customers into products and solutions that drive significant customer value

Balance the long-term direction of a product with todays needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams

Drive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments

Set product direction with coordination, not isolationtaking into account how our products all work together to serve customer needs

Role

Support the product portfolio of custom analytics, configured analytics, and new scalable products derived from consulting work, informing the product vision, strategy, and roadmap based on customer demand and market competitive trends.

Shape the product strategy with a focus on scalability, market relevance, and growth potential - working with regional teams to identify opportunities for adoption and revenue generation.

Drive demand by partnering with BD, sales, and marketing teams on GTM plans, sales enablement materials, and customer-facing positioning.

Serve as the voice of the customer through structured Voice of the Customer programs, usability testing, and continuous feedback, converting insights into actionable enhancements.

Build analytic products and solutions to drive Smarter Decisions and Better Outcomes for customers, leveraging in-house and 3rd party assets and capabilities effectively to maximize ROI for the program

Manage external relationships with suppliers and partners in compliance with all Mastercard policies and procedures

Champion Design Thinking and a user-centric product culture - using journey mapping, ideation, and testing to refine the product experience.

Establish and drive product management disciplines across the lifecycle, e.g., Studio framework, Agile delivery, product quality, readiness checklists, and post-launch assessments.

Collaborate cross-functionally with Engineering, UI/UX, Compliance, and Legal teams to deliver fit-for-market, compliant, and scalable product releases.

Monitor product KPIs and performance metrics to evaluate impact and inform prioritization decisions; present findings and recommendations to senior stakeholders.

Manage external relationships with vendors, suppliers, and partners in line with Mastercard policies.

Ensure alignment with Mastercards Software Development Lifecycle (SDLC), collaborating with Technical PMs and Engineering teams to deliver high-quality software efficiently.

Navigate across geographies and cultures, influencing technical and non-technical audiences, and drive alignment across diverse stakeholder groups.

Institutionalize knowledge through consistent documentation and process adherence to ensure scalability and repeatability.

Make creative technical decisions and strong tradeoff decisions to enhance functionality, time to market, and feasibility

Emulate and drive Mastercard Way behaviors through behavior, recognition, coaching, and employee engagement.

All About You

Demonstrated ability to operate independently

Excellent problem-solving, critical thinking and analytical skills

Demonstrated ability to operate independently and drive cross-functional initiatives.

Strong strategic thinking with ability to connect customer problems to long-term product vision.

Excellent problem-solving, critical thinking, and analytical skills.

Experience collaborating with BD, marketing, sales, and customer-facing teams to drive adoption.

Hands-on, action-oriented, and results-focused, with strong prioritization and project management skills.

Comfortable working with large datasets, customer research, and performance metrics.

Preferred Skills

5-10 years of Experience working with multiple stakeholders to build analytical solutions to solve complex business problems.

Experience in collaborating with external partners to build joint solutions and accelerate growth

Has skills to develop and evangelize product lifecycle management ways of working, processes, and tools

Strong communication skills with the ability to present to senior executives and cross-regional teams with clarity and influence.

Has experience in setting direction for go-to-market plans in multiple regions/markets and leveraging market insights to differentiate from competitors

Proven ability to lead in a matrixed organization and build productive, trust-based relationships across functions.

Good to have : Experience working in ACS or extensive collaboration with ASA teams

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.