Collection Team Leader

4 days ago


Gaya, Bihar, India VGM Consultants Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Description

VGM Consultants Limited (ISO/IEC 27001:2013 certified) is a PAN India organization offering comprehensive solutions including telecalling, data entry, process handling, and field operations. With a presence in 17 states across India, VGM specializes in services such as debt collection, recovery of loan accounts, credit underwriting, insurance distribution, and business sourcing. The company operates tele-calling centers equipped with predictive dialers, call recording systems, and advanced CRM tools. VGM Consultants is committed to providing efficient and reliable services tailored to diverse customer needs.

Role Description

This is a full-time on-site role for a Collection Team Leader located in Gaya. The Collection Team Leader will oversee and manage a team of collection agents, monitor performance metrics, and ensure the achievement of collection targets. Primary responsibilities include developing strategies to improve collection efficiency, providing guidance and support to team members, and resolving escalated customer issues while maintaining superior customer service standards. The role also requires collaboration with other departments to optimize processes and ensure compliance with company and regulatory standards.

Qualifications

  • Strong Team Leadership and mentoring skills
  • Proficiency in Debt Collection and Customer Service techniques
  • Analytical Skills for performance monitoring and strategy development
  • Knowledge of finance and related operational processes
  • Excellent communication, organizational, and conflict resolution skills
  • Ability to work under tight deadlines and meet challenging targets
  • Familiarity with CRM systems and data analysis tools is advantageous
  • Previous experience in a similar leadership role is a plus

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