Desktop Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India Microland Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Exp: 1-4Yrs

Shift: 24*7 Rotational shift.

Working Days: Alternate 6Days

Cab: Yes Till certain Radius

Technical Primary Skills - Hardware and Networking:

1. Ability to differentiate between different type of IT assets

2. Ability to identify & locate end point devices (mac address, physical and logical location)

3. Ability to install and configure end point devices

4. Ability to configure extended devices (such dual screen)

5. Ability to collect errors (from end points, applications, printers) & triage

6. Ability to utilize OEM tools, if any. Ability to run self-tests, as prescribed by OEM

7. Ability to carry out HW to isolate issues (through beep alerts or error codes)

8. Ability to fix Physical connectivity of LAN, phone, peripherals etc. (such as connect to NW port, connect to interfaces of parent / child devices)

Windows Operating System:

1. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11

2. Understanding of desktop applications and how do they work, installation & uninstallation

3. Understanding of domain setup & ability to add / remove computers to domain

4. Ability to update Group policies

5. Ability to carry out Disk management, Disk Encryption, Wireless configuration

6. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP

7. Ability to deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently

Exchange and Mobility Clients:

1. Ability to Install and configure email client, troubleshoot connectivity issues

2. Understanding of different versions, limitations, features & license requirements of email client

Printer management:

1. Ability to troubleshoot and manage service calls for printers & copiers locally and remotely

Backup and Recovery:

1. Technical understanding of native backup management tools & different types of backup

2. Ability to isolate system issues to back up job issues

3. Ability to provide SOP based support for configuring & troubleshooting backup related issues

Audio, Video support:

1. Understand the functionality of Audio, Video & conference devices

2. Ability to carry out SOP based troubleshooting (such as functionality of client software & services)

3. Ability to work with supplier / OEM in fixing / upgrade if any

End Point Security/Patch Management:

1. Basic understanding of antivirus management

2. Ability to Install Antivirus client and configure, where needed

3. Install patches manually on endpoints if required

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