Associate Content Writer

6 days ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Sutherland is seeking an analytical and strategic-thinking person to join us as Content Writer. We are looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy to follow articles or decision trees. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Writers in this role get to:

Writing:

  • Create self-service and assisted service troubleshooting articles for the operations team by reauthoring content for products
  • Team to leverage open source, existing documentation, manufacturer content, client systems to create product related documents to reauthor articles
  • Read through exhaustive open sources and documents to restructure information and create simple step-based and easy to follow articles
  • Able to comprehend and write self-service articles and align to client tone of voice (instructional or conversational)
  • Reauthoring of content will be aligned to DITA SOP and troubleshooting formats
  • Reauthor and format content for DITA using editor or other tools
  • Streamline processes and build flowcharts where applicable
  • Publish content to KM (internal or third party)

Ensure Quality:

  • Establish a style guide to author articles effectively to ensure consistency in article writing
  • Creating new templates, if required, to author different article types
  • Build the content taxonomy and include SEO words to enable quick search
  • Work on preparing well-structured articles using authoring tool and prepare the articles for client Knowledge Management System
  • Ultimately deliver quality writing articles to effectively troubleshoot queries. Ensure all-around consistency (style, fonts, images and tone)
  • Set up a quality process to ensure content governance for each article published
  • Content team member must have previous experience and be able to author content in DITA XML using an editor
  • Must have existing content writing experience of around 1.5 to 3 years

Strengthen relationships:

  • Work with client team to create content for effective query resolution

Our most successful candidates will have:

  • Proven experience as a content writer, technical writer or similar role
  • Portfolio of published articles
  • Experience doing research using multiple sources
  • Excellent English language written and verbal communication skills
  • Ability to meet deadlines
  • Graduate in any stream or related field
  • Degree in English literature and journalism would be an added advantage
  • Previous experience of working in DITA XML or similar tools would be an added advantage
  • Experience with Content Management Systems (e.g. WordPress, Oxygen) and content writing would be an added advantage

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