Remediation Documentation Controls

AVP, Remediation Documentation Controls(L10)

Job Description:

Role Title : AVP, Remediation Documentation Controls (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~52% women talent.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects.

Role Summary/ Purpose:

In the AVP, Documentation Controls position for the Remediation COE you will be responsible for collaborating with a team that includes process, risk, analytic, and transactional testing SMEs to perform testing in key controls across the remediation life cycle. This team will engage with functional remediation coordinators, remediation analyst, issue owners, compliance partners, along with various levels of leadership to support the success and accuracy of timely remediation actions completing. You will assist in certifying impacted populations, validate execution actions, drive reporting development, and perform various projects in support of the overall process health.

To be successful in this role, you will need significant people and process skills, with ability to communicate complex ideas and issues in simple terms stakeholders and COE Leaders, cross-functional stakeholders, and often functional leaders. You will also need to have a deep cross-functional understanding of business processes along with prior control and/or audit exposure.

Essential Responsibilities:

• Support key control efforts to ensure remediation accuracy and timeliness. These efforts may include assisting with path and scope accuracy, clarifying business requirements, assisting with the review documentation, supporting transactional testing, monitoring progress, and regularly communicating updates to key stakeholders to ensure timely closure.

• Work with a dedicated team focused on ensuring remediation actions and relative analytic efforts are clearly documented and provide proper risk mitigation for the entire business and our customers. Effectively document control activities to include scope of testing and process changes.

• Perform controlled testing on remediations focused on identifying risks, assist in investigation, solutioning, and escalation to ensure efficient and effective resolution.

• Maintain working knowledge of data warehouses, Business Portfolios, L2 and L3 Processes, Compliance, and regulatory changes with a clear understanding of audit requirements for internal and external testing.

• Provide guidance and support to the project team and key stakeholders to drive efficiency for the control reviews.

• Manage projects vital to a strong control environment through control reporting focused on targeting inefficiencies and process gaps, while driving timely, agile results that effectively mitigate risks. Maintain a clear understanding of regulatory and audit requirements for internal and external testing.

• Support internal and external audit activities as needed.

• Reduce manual work, improve consistency, and provide more timely insights through analytics and automation-based solutions.

• Perform other duties and/or special projects as assigned.

Qualifications/ Requirements:

• Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry.

• 1+ years of experience in working with Issue Management, Remediation, Risk, Compliance, and/or Audit.

• Proficiency in all Microsoft programs including Word, Excel, Outlook, OneNote, and PowerPoint.

• Strong working knowledge of business systems (Fiserv, DM10, Vision+, GECOM, Consumer Bank, and/or Allegro platform)

• Strong written and verbal communication skills with ability to independently present explanations of complex subjects to senior management and business stakeholders

• Must be able to work within tight deadlines, prioritize workload, and work well independently.

Desired Characteristics:

• Big-picture understanding of processes and framework with the ability to work across functions and teams for unified resolution of remediations and projects.

• Ability to work on multiple projects simultaneously with varying complexity and length while establishing priorities and coordinating work cross-functionally.

• Ability to communicate with business and technical stakeholders using strong written communication and presentation skills.

• Ability to identify risk and perform root cause analysis to drive a solution-oriented environment.

• Excellent influencing, interpersonal and communication skills.

• Familiar with CFPB, OCC, and other regulatory agencies, rules, and regulations

• Ability to make decisions based on quantitative analysis and creative thinking.

• Ability to manage sensitive issues with uncompromising integrity and confidentiality.

• Strong initiative-taker balanced with desire to achieve team goals.

Eligibility Criteria:

Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry.

Work Timings: 8AM to 5 PM EST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.

• Inform your Manager or HRM before applying for any role on Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L8+ employees can apply.

Grade/Level: 10

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