Retail Sales Executive

Job Title: Retail Sales Executive- (Jewellery Design Consultant)

Experience : 1–4 years

Salary : 3–4 LPA

Department: Sales

Employment Type: Full Time

About Firefly Diamonds

At Firefly Diamonds we're building India's most exciting lab-grown diamond brand. In just 6 months, we've scaled from 0 to 6 retail stores across Mumbai, Pune, Bengaluru, and Hyderabad, with a rapidly growing omni-channel presence. We've raised $3M in funding led by WestBridge Capital, known for backing leading consumer brands like Third Wave Coffee and Indigo Airlines (Read more below)

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We're a small, fast-moving team building something iconic—and this role is a rare opportunity to shape that journey from the ground up. Backed by over 60 years of jewellery design and craftsmanship, we're creating bold, modern designs that are redefining the future of fine jewellery.

Position Overview: We are seeking a highly motivated and experienced individuals to lead our team as a Retail Sales Executive. The ideal candidate will demonstrate strong leadership abilities, excellent organizational skills, and a passion for delivering unparalleled service to our valued customers.

Responsibilities:

1. Sales and Customer Engagement

• Achieve individual sales targets and contribute to the store's overall sales goals.
• Engage customers in a friendly and approachable manner.
• Assist customers in finding the right jewelry for their needs and preferences.
• Learn and apply effective sales techniques under the guidance of senior staff.
• Support the team in promoting the Firefly Sparkle Plan (FSP).

2. Product Knowledge and Presentation

• Develop a strong understanding of lab-grown diamonds, including the 4Cs, benefits, and Firefly's offerings.
• Present jewelry to customers effectively, highlighting its features and benefits.
• Learn to showcase jewelry and explain its craftsmanship.
• Provide accurate information about products, materials, and certifications.
• Assist senior staff in handling customer inquiries and requests.

3. Customer Service and Relationship Building

• Provide excellent customer service, ensuring a positive and welcoming experience.
• Assist in building customer relationships under the supervision of senior staff.
• Learn to follow up with customers and address their needs.
• Support the team in resolving customer concerns and issues.
• Contribute to customer satisfaction and loyalty.

4. Store Operations and Support

• Assist in maintaining visual merchandising and store presentation.
• Support daily store operations, including inventory management and restocking.
• Adhere to store policies and procedures.
• Assist senior staff and the Store Manager as needed.
• Support in taking customer orders and related documentation.

5. Training and Development

• Actively participate in training sessions and seek guidance from senior staff.
• Develop product knowledge, sales skills, and customer service skills.
• Be receptive to feedback and strive for continuous improvement.
• Demonstrate a willingness to learn and grow within the role.
• Support senior staff in training junior JDCs.

Qualifications and Other Details:

1. Minimum Educational Qualification should be a Bachelors Degree

2. Proven experience in retail management, with a minimum of 1 year, preferably in the jewellery industry.

3. Excellent communication, interpersonal, and customer service skills.

4. Knowledge of Microsoft Office and experience with point-of-sale systems and inventory management software.

5. Demonstrated ability to analyze data, identify trends, and make data-driven decisions to achieve business objectives.

6. Passion for jewellery and a commitment to delivering exceptional quality and service to customers.

7. Strong business acumen and strategic mindset with a focus on driving results and continuous improvement.