Communications Operations

Job Summary:
We are seeking a high-energy, dynamic, business-savvy communications professional to help the Commercial Communications team scale its reach and impact across the large, diverse global employee audience. The Senior Associate will support and enable the Commercial Communications team to reach key audiences with compelling and inspiring content, delivered through an impactful channel strategy.

Working closely with the Communications leadership team, you will support the creation, distribution and measurement of communications supporting the regional business leaders, including internal leadership memos, Town Hall presentations, articles for the intranet site, and leaders' Viva Engage (Yammer) posts. You will provide design support for leaders' communications materials, post/send/distribute content, manage distribution lists and communications channels, and measure the impact and effectiveness of the content. You have outstanding organizational, writing, editing, and design skills and value collaboration towards a common goal. This role is based India and reports to the Associate Director of Americas Communications.

Duties/Responsibilities

Editorial content management and distribution

• Manage the Global Commercial Communications editorial calendar, keeping it up to date and in sync with the broader Corporate Communications editorial calendar(s)
• Distribute content via internal channels, including the company intranet, Teams channels, Engage (Yammer), regional and leader email boxes (StaffBase), in support of campaigns led by EVP and President of the Americas
• Provide writing, editing and design support for Leader presentations, staff memos, internal blog posts, etc.
• Edit videos in line with Cognizant brand guidelines to be uploaded to Cognizant's internal video platform for distribution across regions and business units.
• Support team in coordinating and distributing content
• Manage and coordinate quarterly media coverage report for the Industries' Communications team

Operational support for executive communications

• Own and manage internal communications distribution lists, working with HR, global communications colleagues, and IT to update and troubleshoot as needed.
• Organize logistics and technical support for executive leaders' Town Halls (send invites, prepare video conference platform, manage recordings, etc).
• Distribute leader messages via Outlook and mass mailing tools

Team coordination

• Work with team to document and maintain processes, playbooks and checklists, ensuring they are kept up to date
• Maintain Comms Teams channel and associated files.
• Support AD of Americas Communications with team meeting planning and agendas
• Maintain new team member onboarding playbook
• Support AD of on quarterly reporting and annual planning processes; creating plan templates, timelines and helping drive team to deadlines and deliverables

Required Skills/Abilities

• Bachelor's Degree (Communications, Public Relations, English, Journalism or Marketing degree preferred)
• 3+ years of experience in program management, change management, or corporate communications.
• A creative thinker who can produce and edit communications collateral for a variety of channels and formats (video, PowerPoint, social media, etc)
• Creative design skill and knowledge of design and video editing software a plus
• Ability collaborate and execute in a matrixed organization with multiple project teams and timelines
• Strong organizational and project management skills
• Excellent English writing skills

What we offer you:

• The opportunity to take on responsibility and actively shape growth in an international, dynamic company
• Challenging and varied projects with one of the world's largest and most successful IT service providers
• A visionary and motivating team in which a sense of responsibility, integrity and transparency are lived
• An ultra-modern and employee-oriented working environment with exciting development prospects and an extensive range of further training courses offered by an internal academy
• Attractive remuneration models and flexible working hours

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