
Customer Care Associate
1 week ago
Role and Responsibilities
· Maintain personal grooming standards for a professional appearance.
· Display fresh stock according to the planogram.
· Organize merchandise from trial rooms, cash points, and customer service areas.
· Ensure all items have accurate price and security tags.
· Maintain cleanliness and organization within the section.
· Stay informed about daily sales targets and store achievements.
· Promote in-store schemes, promotions, and events.
· Collaborate with Unit VM Head on visual merchandising strategies.
· Implement color blocking and size blocking techniques.
· Manage ticketing, signage, and size stickering as directed.
· Update focal points and displays regularly for customer engagement.
Top KPI's (Ideally Measurable) for this role are
· Personal grooming and presentation for sales preparation.
· Implementing color blocking and size organization in visual merchandising.
· Greeting and attending to customers professionally during selling activities.
· Deep understanding of product features, benefits, and specifications.
· Ensuring merchandise care and proper inventory management.
· Vigilant security measures including tagging and monitoring.
· Providing feedback on sales trends and customer interactions to supervisors.
Qualifications and Education Requirements
12th pass / Graduate
Preferred competencies
· Customer Relationship Management
· Sales and Negotiation Skills
· Product Knowledge and Expertise
· Problem Solving and Decision Making
· Team Collaboration and Leadership
· Time Management and Prioritization
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