Customer Care Associate

1 week ago

A S Rao Nagar Hyderabad, India Shoppers Stop Limited Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Role and Responsibilities

· Maintain personal grooming standards for a professional appearance.

· Display fresh stock according to the planogram.

· Organize merchandise from trial rooms, cash points, and customer service areas.

· Ensure all items have accurate price and security tags.

· Maintain cleanliness and organization within the section.

· Stay informed about daily sales targets and store achievements.

· Promote in-store schemes, promotions, and events.

· Collaborate with Unit VM Head on visual merchandising strategies.

· Implement color blocking and size blocking techniques.

· Manage ticketing, signage, and size stickering as directed.

· Update focal points and displays regularly for customer engagement.

Top KPI's (Ideally Measurable) for this role are

· Personal grooming and presentation for sales preparation.

· Implementing color blocking and size organization in visual merchandising.

· Greeting and attending to customers professionally during selling activities.

· Deep understanding of product features, benefits, and specifications.

· Ensuring merchandise care and proper inventory management.

· Vigilant security measures including tagging and monitoring.

· Providing feedback on sales trends and customer interactions to supervisors.

Qualifications and Education Requirements

12th pass / Graduate

Preferred competencies

· Customer Relationship Management

· Sales and Negotiation Skills

· Product Knowledge and Expertise

· Problem Solving and Decision Making

· Team Collaboration and Leadership

· Time Management and Prioritization

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