Quality Analyst

2 hours ago

Gurgaon, Haryana, India Select and Switch Full time ₹ 40,00,000 - ₹ 80,00,000 per year

About the Role:

We are looking for an experienced and detail-oriented
Quality Analyst
to join our dynamic team. The ideal candidate will have a background in
sales and upselling processes
, with a strong focus on maintaining high quality standards, coaching performance, and driving operational excellence.

Key Responsibilities:

  • Monitor and evaluate agent performance to ensure adherence to quality parameters.
  • Provide
    constructive feedback
    , coaching, and mentoring to improve individual and team performance.
  • Collaborate with
    Operations and Training
    teams to implement best practices and quality improvements.
  • Develop and maintain
    quality guidelines
    , SOPs, and audit frameworks.
  • Ensure
    zero defects
    in customer interactions through regular quality checks.
  • Analyze quality metrics and prepare action plans for
    continuous process improvement
    .
  • Manage audit schedules and maintain documentation for compliance.
  • Drive
    team performance and motivation
    to meet quality benchmarks.
  • Identify training needs and participate in upskilling initiatives.

Skills & Competencies:

  • Strong experience in
    sales/upselling call audits
  • Excellent analytical, written, and verbal communication
    skills
  • Keen
    attention to detail
    and accuracy
  • Proficient in
    MS Office tools (Advance Excel, Word, PowerPoint)
  • Strong team management
    and leadership skills
  • Ability to thrive in a fast-paced, target-driven environment

Educational Qualifications:

  • UG:
    Any Graduate – Any Specialization

What We Offer:

  • Direct exposure to an
    Australian-based company
  • Friendly, fun-loving, and playfully competitive office culture
  • Free pick-up facility
    or
    travel allowance
  • Strong scope for career growth and advancement

Ready to bring quality to the next level? Apply now and join our growing team

For applications and queries, contact: |

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