ServiceNow ITSM Support

2 days ago

INDIA HYDERABAD BIRLASOFT OFFICE IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Technical Specialist-Service now ITSM Support

Area(s) of responsibility

Job Title: ServiceNow ITSM L1 Administrator

Role Summary:

The ServiceNow ITSM L1 Developer/Admin is responsible for supporting the configuration, maintenance, and basic development of the ServiceNow ITSM platform

Key Responsibilities:

  • Support Incident, Problem, Change, and Request Management modules.
  • Good understanding of ITIL and ITSM processes.
  • Basic knowledge of CMDB and Asset management.
  • Configure forms, lists, flow using workflow / flow designer, SLA, Schedule, notifications.
  • Good Knowledge of Performance analytics dashboard and reporting.
  • Develop and modify business rules, client scripts, UI policies, UI action, inbound actions, schedule job, script includes.
  • Able to create basic catalog items and use standard workflows.
  • Knowledge of JavaScript, HTML, and CSS.
  • Strong analytical and problem-solving skills.
  • Good communication and documentation abilities.

Preferred Qualifications:

  • Bachelor's degree in computer science or IT.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow certified application developer (CAD)
  • 0–3 years of experience ServiceNow development & support.
Experience LevelMid Level

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