IT Service Continuity Management

4 hours ago

Pune Thiruvananthapuram, India Allianz Technology Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Strategy & Governance

  • Define, implement, and maintain ITSCM frameworks, policies, and procedures aligned with organizational and regulatory standards (e.g., DORA, ISO 22301, ISO

  • Ensure ITSCM is integrated with overall Business Continuity and Disaster Recovery strategies.

  • Risk & Impact Assessment

  • Conduct IT Service Impact Analysis (SIA) and align with Business Impact Analysis (BIA) to determine critical IT services, dependencies, RTOs (Recovery Time Objectives), and RPOs (Recovery Point Objectives).

  • Identify risks and single points of failure within IT landscapes; recommend and track mitigation measures.

  • Continuity Planning

  • Develop and maintain IT Service Continuity Plans (ISCPs) for critical applications and infrastructure.

  • Collaborate with application, infrastructure, and cloud teams to ensure appropriate recovery solutions (e.g., high availability, backups, replication, immutable storage).

  • Testing & Exercising

  • Plan, coordinate, and execute ITSCM tests including disaster recovery (DR) drills, failover testing, and table-top exercises.

  • Document results, track gaps, and drive remediation to improve resilience.

  • Incident & Crisis Support

  • Support major incident and crisis management teams during service disruptions.

  • Provide expertise in recovery strategies and coordinate IT recovery actions in alignment with BCM.

  • Stakeholder Management

  • Partner with business stakeholders, IT service owners, vendors, and regulators to ensure awareness and compliance with ITSCM requirements.

  • Provide training, awareness, and expert guidance on IT service continuity.

  • Continuous Improvement

  • Monitor technology trends, regulatory updates, and industry best practices in resilience.

  • Recommend automation and innovative approaches to enhance IT continuity and recovery processes.

Required Qualifications & Experience

  • Bachelors/Masters degree in IT, Computer Science, Information Security, or a related field.
  • 6+ years of experience in IT Service Continuity Management, Disaster Recovery, or IT Resilience.
  • Strong knowledge of IT infrastructure (servers, storage, network, cloud, databases) and enterprise applications.
  • Experience with BCM/ITSCM frameworks such as ISO 22301, ISO 27001 Annex A.17, ITIL, NIST, and regulatory requirements (e.g., DORA).
  • Hands-on experience in DR planning, testing, and execution in on-premise and cloud environments.
  • Familiarity with backup technologies, high availability, replication, and recovery solutions.
  • Excellent stakeholder management and communication skills, with the ability to translate technical continuity concepts into business language.

Preferred Certifications

  • ITIL 4 or ITIL Service Continuity Certification
  • ISO 22301 Lead Implementer/Auditor
  • Certified Business Continuity Professional (CBCP) or equivalent
  • Cloud certifications (AWS/Azure/GCP resilience or DR specialties)

Key Competencies

  • Analytical mindset with strong problem-solving skills.
  • Ability to work under pressure during incidents or recovery situations.
  • Strong collaboration skills across global, cross-functional teams.
  • Proactive, structured, and detail-oriented approach to governance and testing.
  • Other perks and benefits are provided

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