Quality Assurance Analyst

7 days ago

Bengaluru, Karnataka, India Optiv Full time US$ 90,000 - US$ 1,20,000 per year

Quality Assurance Analyst
The QA Analyst is responsible for maintaining and advancing the quality and consistency of Optiv's client deliverables by owning deliverable template governance, contributing to internal process documentation, and conducting data analysis on consultant writing quality. This role exercises independent judgment and is critical in process improvement initiatives.

Essential Functions

  • Develop and maintain official Optiv deliverable templates, ensuring alignment with brand, style, and formatting standards.

  • Evaluate consultant writing for fluency, clarity, and grammatical accuracy, flagging systemic quality issues for feedback or escalation.

  • Analyze trends in consultant submission quality (e.g., error types, macro flag frequency) and provide data to support coaching efforts.

  • Maintain SOP documentation for QRM formatting processes and keep materials current and accessible.

  • Serve as subject matter expert on Optiv formatting and style guides across the Services organization.

  • Collaborate with QRM Specialists to support document standardization while maintaining brand integrity.

  • Performs other duties as assigned

  • Complies with all policies and standards

Education

  • High School Diploma or Equivalent required

Work Experience

  • 2-4 years experience in quality assurance, technical writing, or editing roles required

Licenses and Certifications

  • MSOS - Microsoft Office Specialist   required

  • ASQ Certified Quality Improvement Associate (ASQ CQIA)   preferred

  • Certified Professional Technical Communicator -STC   preferred

  • Lean Six Sigma Certification-IASSC   preferred

Knowledge, Skills and Abilities

  • Advanced proficiency in Microsoft Word, including templates, macros, and formatting tools. (Advanced proficiency)

  • Experience creating documentation and style guides. (Advanced proficiency)

  • Strong writing and editing skills with a deep understanding of grammar and tone. (Advanced proficiency)

  • Ability to analyze data and identify trends related to document quality and consultant behavior. (Proficient proficiency)

What you can expect from Optiv

  • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
  • Work/life balance
  • Professional training resources
  • Creative problem-solving and the ability to tackle unique, complex projects
  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities.  For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

  • Quality Assurance Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Teamware Solutions Full time

    Quality Assurance is a team of Quality Assurance Engineers who work both on manual testing as well as automation. We believe in ownership of overall quality of front to back applications, striving to improve efficiency by automation, collaborating across teams.Successful candidates will:Be responsible for front to back testing and test environment...

  • Quality Assurance Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Teamware Solutions Full time

    Quality Assurance is a team of Quality Assurance Engineers who work both on manual testing as well as automation. We believe in ownership of overall quality of front to back applications, striving to improve efficiency by automation, collaborating across teams. Successful candidates will: Be responsible for front to back testing and test environment...

  • Quality Assurance Analyst

    5 hours ago

    Bengaluru, Karnataka, India Talentgigs Full time

    Role: QA Analyst - DevSecOpsExperience: 3-5 yearsLocation: HYD (WFO)Timings: 2-11Pm.JD:Position Value Proposition the QA Analyst is responsible for the execution, support, and continuous improvement of quality assurance processes within the DevSecOps department. This role focuses on test planning, code quality enforcement, vulnerability scanning, and release...

  • Quality Assurance Expert

    20 hours ago

    Bengaluru, Karnataka, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled Quality Assurance Analyst to join our team. As a key member of the Quality Assurance team, you will be responsible for ensuring the quality and reliability of our technology applications.Key responsibilities include:Designing and executing test plans to ensure the system meets quality standardsCollaborating with...

  • Quality Assurance Analyst

    2 days ago

    Bengaluru, Karnataka, India Brambles Full time US$ 90,000 - US$ 1,20,000 per year

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Quality Assurance Analyst

    4 weeks ago

    Bengaluru, Karnataka, India SHULKE CONSULTING LLP Full time

    Shulke Consulting LLP is a global tax advisory and compliance firm with offices in San Francisco, New York, London, Amsterdam, Bengaluru, and Singapore. With legal and tax associates across 25 countries, Shulke has made a significant impact on the global tax and compliance market. This is a full time Hybrid role based in Bangalore.Responsibilities:- Develop...

  • Quality Assurance Specialist

    24 hours ago

    Bengaluru, Karnataka, India Squarepoint Full time

    Quality Assurance at Squarepoint is a team of Quality Assurance Engineers who work both on manual testing as well as automation. We believe in ownership of overall quality of front to back applications, striving to improve efficiency by automation, collaborating across teams.Successful candidates will:- Be responsible for front to back testing and test...

  • Strategic Quality Assurance Business Analyst

    20 hours ago

    Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 18,00,000 - ₹ 24,00,000

    Job DescriptionWe are seeking an experienced Quality Assurance Business Analyst to support our ERP re-implementations and Digital Transformation engagements.Our ideal candidate will possess a unique blend of business acumen, technical expertise, and analytical skills. They will be responsible for eliciting, documenting, and validating business requirements...

  • Quality Assurance Specialist

    8 hours ago

    Bengaluru, Karnataka, India beBeeTestAutomation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Role: Quality Assurance SpecialistAbout the JobWe are seeking a skilled Quality Assurance Specialist to join our team. The ideal candidate will have expertise in test automation, software quality assurance, and continuous integration.The successful candidate will be responsible for developing, maintaining, and executing automated test scripts using TOSCA...

  • Quality Assurance Analyst

    4 weeks ago

    Bengaluru, Karnataka, India ResultsCX Full time

    Job Title Quality Analyst Healthcare Voice Process Location Bangalore India Job Type Full-Time Shift Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst QA to join our healthcare contact center team in Bangalore The QA will be responsible for monitoring and evaluating the performance of agents to ensure...