QC QA Manager

3 days ago

Cochin, Kerala, India Synthite Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are seeking a seasoned and proactive Quality Control & Assurance Manager to lead and drive quality initiatives across our unit. The ideal candidate will bring deep expertise in quality management systems, regulatory compliance, and team leadership, with a focus on continuous improvement, operational excellence, and customer satisfaction.

Key Responsibilities

Quality Strategy & Operations

  • Develop and lead the units quality strategy aligned with organizational goals and compliance standards.
  • Oversee implementation and maintenance of QMS, FSSC, BRC, and ISO 17025 systems, ensuring audit readiness and best-in-class practices.
  • Coordinate and manage specifications for Raw Materials (RM), Semi-Finished Goods (SFG), and Finished Goods (FG).
  • Conduct internal audits, support external audits, and close non-conformities in a timely manner.
  • Drive TPM tools, 5S practices, and ESG-compliant quality processes.

Customer and Compliance Management

  • Address customer complaints with timely and structured responses; implement effective Corrective and Preventive Actions (CAPA).
  • Lead Root Cause Analysis (RCA) for internal and external non-conformances.
  • Serve as Deputy Quality Manager for ISO 17025 accreditation and oversee all NABL-related activities.

Lab & Process Management

  • Ensure compliance with Good Laboratory Practices, SOPs, safety, and environmental standards.
  • Validate analytical procedures, manage sample storage, and maintain accurate result reporting.
  • Conduct regular process verifications and validations in collaboration with cross-functional teams.

Team Leadership & Collaboration

  • Lead the QC and QA teams, fostering ownership, discipline, and a problem-solving mindset.
  • Plan and prioritize tasks, set KPIs, and conduct monthly performance reviews.
  • Mentor and upskill team members to ensure continuous improvement and technical excellence.
  • Collaborate with Application, NPD, R&D, and Procurement teams to support quality in projects and procurement audits.

Performance Monitoring & Reporting

  • Monitor First Time Right (FTR) metrics, delivery due list failures, and PSS rejections.
  • Generate daily and monthly quality performance reports for internal reviews.
  • Represent the KL04 plant in daily BI QC discussions and support strategic initiatives.

Leadership Responsibilities

  • Oversee daily operations of the QC & QA departments.
  • Align team efforts with departmental goals and provide regular guidance and mentorship.
  • Promote knowledge sharing, adherence to systems, and audit preparedness.
  • Support the functional head in key quality initiatives and succession planning.

Process Goals

  • Ensure timely resolution and feedback on customer complaints.
  • Convert root causes into updated specifications to prevent recurrence.
  • Monitor daily FTR and delivery failures, ensuring prompt corrective actions.
  • Lead monthly performance reviews and maintain compliance with audit closure timelines.

Additional Responsibilities

  • Take on tasks and initiatives as assigned by the Head of Department (HOD) or senior management.

Qualifications & Experience

  • Bachelor's/Master's degree in Chemistry.
  • Minimum 12 years of experience in Quality Control/Assurance, preferably in manufacturing or process industry.
  • Proven leadership skills with the ability to manage large teams and cross-functional collaboration.
  • Strong knowledge of QMS, ISO 17025, FSSC, BRC, GMP, and regulatory standards.
  • Proficiency in quality tools, RCA, CAPA, and statistical quality control.

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